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Seller_MZrUM4BscZ2cm

payment is stuck in Account Level Reserve for over 2 months! no response from customer serivce please help!!

payment is stuck in Account Level Reserve for over 2 months! no response from customer service please help!! I recieved one small payment for one order only on 12/17/24. thanks for any help

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13 replies
Account Setup
Tags:Payments
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Seller_MZrUM4BscZ2cm

payment is stuck in Account Level Reserve for over 2 months! no response from customer serivce please help!!

payment is stuck in Account Level Reserve for over 2 months! no response from customer service please help!! I recieved one small payment for one order only on 12/17/24. thanks for any help

Account Setup
Tags:Payments
00
51 views
13 replies
Reply
13 replies
user profile
Seller_LyYw7fQRKc5G7
In reply to: Seller_MZrUM4BscZ2cm’s post

It sounds like you may be under an account review or you are dealing with escalating sales. Both will tie up funds until circumstances are met.

I recommend reviewing account level reserves in seller university.

https://sellercentral.amazon.com/learn/courses?moduleId=515051f1-db97-4b38-99c7-3ff79eea6332&ref_=su_refined_search&modLanguage=English

20
user profile
Micah_Amazon
In reply to: Seller_MZrUM4BscZ2cm’s post

Hello @Seller_MZrUM4BscZ2cm,

Thanks for the post. It is a normal part of selling on Amazon to see funds in the Account level reserve section of the Statement View tab on your Payments report. It’s the amount of money that is reserved to ensure that you have enough funds to fulfill any financial obligations, such as refunds, claims, or chargebacks.

You will be able to see common reasons for account level reserves HERE.

Please also note that it is very common for some sellers to see almost 100% of their sales go into the reserves due to increase in sales, returns, etc.

If you are able to share the most recent seller support cases ID with me in this thread I will be able to take a look at it and see if I am able to escalate or see what is going on.

Looking forward to your response.

Cheers,

Micah

20
user profile
Micah_Amazon
In reply to: Seller_MZrUM4BscZ2cm’s post

Hello @Seller_MZrUM4BscZ2cm,

Hope all is well. I wanted to follow up from my previous post and see if you still need assistance? If so, please open a seller support case and share the case ID into this thread.

Looking forward to your response.

Cheers,

Micah

30
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Seller_MZrUM4BscZ2cm

payment is stuck in Account Level Reserve for over 2 months! no response from customer serivce please help!!

payment is stuck in Account Level Reserve for over 2 months! no response from customer service please help!! I recieved one small payment for one order only on 12/17/24. thanks for any help

51 views
13 replies
Account Setup
Tags:Payments
00
Reply
user profile
Seller_MZrUM4BscZ2cm

payment is stuck in Account Level Reserve for over 2 months! no response from customer serivce please help!!

payment is stuck in Account Level Reserve for over 2 months! no response from customer service please help!! I recieved one small payment for one order only on 12/17/24. thanks for any help

Account Setup
Tags:Payments
00
51 views
13 replies
Reply
user profile

payment is stuck in Account Level Reserve for over 2 months! no response from customer serivce please help!!

by Seller_MZrUM4BscZ2cm

payment is stuck in Account Level Reserve for over 2 months! no response from customer service please help!! I recieved one small payment for one order only on 12/17/24. thanks for any help

Account Setup
Tags:Payments
00
51 views
13 replies
Reply
13 replies
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Seller_LyYw7fQRKc5G7
In reply to: Seller_MZrUM4BscZ2cm’s post

It sounds like you may be under an account review or you are dealing with escalating sales. Both will tie up funds until circumstances are met.

I recommend reviewing account level reserves in seller university.

https://sellercentral.amazon.com/learn/courses?moduleId=515051f1-db97-4b38-99c7-3ff79eea6332&ref_=su_refined_search&modLanguage=English

20
user profile
Micah_Amazon
In reply to: Seller_MZrUM4BscZ2cm’s post

Hello @Seller_MZrUM4BscZ2cm,

Thanks for the post. It is a normal part of selling on Amazon to see funds in the Account level reserve section of the Statement View tab on your Payments report. It’s the amount of money that is reserved to ensure that you have enough funds to fulfill any financial obligations, such as refunds, claims, or chargebacks.

You will be able to see common reasons for account level reserves HERE.

Please also note that it is very common for some sellers to see almost 100% of their sales go into the reserves due to increase in sales, returns, etc.

If you are able to share the most recent seller support cases ID with me in this thread I will be able to take a look at it and see if I am able to escalate or see what is going on.

Looking forward to your response.

Cheers,

Micah

20
user profile
Micah_Amazon
In reply to: Seller_MZrUM4BscZ2cm’s post

Hello @Seller_MZrUM4BscZ2cm,

Hope all is well. I wanted to follow up from my previous post and see if you still need assistance? If so, please open a seller support case and share the case ID into this thread.

Looking forward to your response.

Cheers,

Micah

30
Follow this discussion to be notified of new activity
user profile
Seller_LyYw7fQRKc5G7
In reply to: Seller_MZrUM4BscZ2cm’s post

It sounds like you may be under an account review or you are dealing with escalating sales. Both will tie up funds until circumstances are met.

I recommend reviewing account level reserves in seller university.

https://sellercentral.amazon.com/learn/courses?moduleId=515051f1-db97-4b38-99c7-3ff79eea6332&ref_=su_refined_search&modLanguage=English

20
user profile
Seller_LyYw7fQRKc5G7
In reply to: Seller_MZrUM4BscZ2cm’s post

It sounds like you may be under an account review or you are dealing with escalating sales. Both will tie up funds until circumstances are met.

I recommend reviewing account level reserves in seller university.

https://sellercentral.amazon.com/learn/courses?moduleId=515051f1-db97-4b38-99c7-3ff79eea6332&ref_=su_refined_search&modLanguage=English

20
Reply
user profile
Micah_Amazon
In reply to: Seller_MZrUM4BscZ2cm’s post

Hello @Seller_MZrUM4BscZ2cm,

Thanks for the post. It is a normal part of selling on Amazon to see funds in the Account level reserve section of the Statement View tab on your Payments report. It’s the amount of money that is reserved to ensure that you have enough funds to fulfill any financial obligations, such as refunds, claims, or chargebacks.

You will be able to see common reasons for account level reserves HERE.

Please also note that it is very common for some sellers to see almost 100% of their sales go into the reserves due to increase in sales, returns, etc.

If you are able to share the most recent seller support cases ID with me in this thread I will be able to take a look at it and see if I am able to escalate or see what is going on.

Looking forward to your response.

Cheers,

Micah

20
user profile
Micah_Amazon
In reply to: Seller_MZrUM4BscZ2cm’s post

Hello @Seller_MZrUM4BscZ2cm,

Thanks for the post. It is a normal part of selling on Amazon to see funds in the Account level reserve section of the Statement View tab on your Payments report. It’s the amount of money that is reserved to ensure that you have enough funds to fulfill any financial obligations, such as refunds, claims, or chargebacks.

You will be able to see common reasons for account level reserves HERE.

Please also note that it is very common for some sellers to see almost 100% of their sales go into the reserves due to increase in sales, returns, etc.

If you are able to share the most recent seller support cases ID with me in this thread I will be able to take a look at it and see if I am able to escalate or see what is going on.

Looking forward to your response.

Cheers,

Micah

20
Reply
user profile
Micah_Amazon
In reply to: Seller_MZrUM4BscZ2cm’s post

Hello @Seller_MZrUM4BscZ2cm,

Hope all is well. I wanted to follow up from my previous post and see if you still need assistance? If so, please open a seller support case and share the case ID into this thread.

Looking forward to your response.

Cheers,

Micah

30
user profile
Micah_Amazon
In reply to: Seller_MZrUM4BscZ2cm’s post

Hello @Seller_MZrUM4BscZ2cm,

Hope all is well. I wanted to follow up from my previous post and see if you still need assistance? If so, please open a seller support case and share the case ID into this thread.

Looking forward to your response.

Cheers,

Micah

30
Reply
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