Performance Notice: Why is this happening? We were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history.
Hello Amazon Seller Community,
I am reaching out to discuss a situation that has me quite puzzled. I am an Amazon seller and my seller account was suspended on March 24, 2024, due to the inability to verify information related to my seller account, despite having resolved a similar issue through a successful appeal earlier this month.
To provide some context and the Timeline of two deactivation", please see belows:
January 15, 2024: received a performance notification
"Your Amazon selling account will be deactivated on 1/27/2024 in accordance with Section 3 of the Business Solutions Agreement.
Why is this happening?
We believe that your account has been, or our controls identify that it may be used for deceptive or fraudulent, or illegal activity in accordance with Section 3 of the Amazon Services Business Solutions Agreement. In order to protect our customers, we verify the identity of our sellers through virtual identity verification on a video interview."
February 8, 2024: Amazon Seller account has been deactivated
"Your Amazon Seller account has been deactivated in accordance with Section 3 of Amazon’s Business Solutions Agreement. Why did this happen?
We have taken this measure because you failed to attend a virtual video verification interview with us as communicated previously on 01/23/2024."
March 11, 2024:
We attended the video verification , and our appeal was successful. Our shop was reactivated, and we resumed selling our products normally.
March 24, 2024:
Received anthor performance notice - Your Amazon.com selling privileges have been removed
"Why is this happening?
We were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history. "
I am quite perplexed by this situation, as we have already verified our identity and resolved the previous issue. I am wondering if anyone in the community has encountered a similar situation? What could be the possible reasons for this repeated suspension despite a successful appeal? And what should be our next course of action?
I appreciate any insights and advice that you could provide. Thank you in advance for your time and assistance.
Best regards,
M
Performance Notice: Why is this happening? We were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history.
Hello Amazon Seller Community,
I am reaching out to discuss a situation that has me quite puzzled. I am an Amazon seller and my seller account was suspended on March 24, 2024, due to the inability to verify information related to my seller account, despite having resolved a similar issue through a successful appeal earlier this month.
To provide some context and the Timeline of two deactivation", please see belows:
January 15, 2024: received a performance notification
"Your Amazon selling account will be deactivated on 1/27/2024 in accordance with Section 3 of the Business Solutions Agreement.
Why is this happening?
We believe that your account has been, or our controls identify that it may be used for deceptive or fraudulent, or illegal activity in accordance with Section 3 of the Amazon Services Business Solutions Agreement. In order to protect our customers, we verify the identity of our sellers through virtual identity verification on a video interview."
February 8, 2024: Amazon Seller account has been deactivated
"Your Amazon Seller account has been deactivated in accordance with Section 3 of Amazon’s Business Solutions Agreement. Why did this happen?
We have taken this measure because you failed to attend a virtual video verification interview with us as communicated previously on 01/23/2024."
March 11, 2024:
We attended the video verification , and our appeal was successful. Our shop was reactivated, and we resumed selling our products normally.
March 24, 2024:
Received anthor performance notice - Your Amazon.com selling privileges have been removed
"Why is this happening?
We were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history. "
I am quite perplexed by this situation, as we have already verified our identity and resolved the previous issue. I am wondering if anyone in the community has encountered a similar situation? What could be the possible reasons for this repeated suspension despite a successful appeal? And what should be our next course of action?
I appreciate any insights and advice that you could provide. Thank you in advance for your time and assistance.
Best regards,
M
8 replies
Seller_rI7BZIczK8iAC
There were three suspensions for three DIFFERENT reasons. The first two you appealed with success. The third suspension is based on:
1. possibility: something is missing in your settings. Go look to "Account Health"
2. possibility: your listings. If you list OTHER brands and not your's, you may need to provide a "Letter of Authorization" from the brand as well as INVOICES from an authorized distributor. If you didn't provide and you indeed sell other brands I suppose this is the missing part.
3. possibility: selling history. If you are a new seller and have an unusual high sales volume the system is concluding that you are organizing sales and that is considered as ranking manipulation.
So, you have to prove the one or the other. Amazon will NOT tell you what the exact issue is or what is missing.
Emet_Amazon
Hello @Seller_HFUyfTHaRExOx,
Thank you for posting your concerns with your account deactivation.
March 24, 2024:
Received anthor performance notice - Your Amazon.com selling privileges have been removed
"Why is this happening?
We were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history. "
I appreciate your explanation of the situation, as you mentioned the most recent issue took place on the 24th. The question I have to the reason for this, was there any notifications requesting information, or that you complete another video call?
Verification can happen in stages and may require the re-submission of the same documents or even partaking in multiple video calls if needed to complete their processes.
As for next steps, have you provided a utility bill or business license and additionally have you schedule a video call if requested? This process needs to be completed for the account to be eligible for reactivation.
I would suggest reviewing the document requirements for a utility bill in our seller identity verification help page to make sure your documents meet our requirements.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Troy_Amazon
Hi @Mirrr
Thank you for the update you have shared.
Can you shared the remaining parts of the performance notification you received? There may be specific guidance or wording that is relevant the next steps that may need to be taken. Additionally, when you sent in your submission, was any additional information requested in addition to the utility bill you mentioned?
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
