Once again another limit on communicating with buyers, why does Amazon think this is a good thing? First they opt all buyers out of receiving messages and they have to opt back in to get any messages and now even important messages cannot be sent.

We know that Amazon cares little for their buyers and if there is an issue just refund and that is it, however most of us as professionals like to let buyers know of an issue or if the buyer has made a mistake and we pick it up we can let them know.

But no, no communication allowed, how is this a good thing to frustrate buyers and not be able to let them know of an issue? What is a 'critical' issue anyway?

Oh well, looks like we will just have to cancel or refund sales without letting the buyer know. The most common one is duplicated orders where buyers buy 2 or 3 of the same item on 2 or 3 separate orders and you need to know do they need 1, 2 or 3 items,. from now on I am just going to cancel all the orders and forget it as we cannot ask the buyer to confirm and I am not sending 3 items for 2 of them to be refunded by Amazon.

Latest from Amazon:

Important: Amazon Limits How Sellers Can Message Buyers. Sellers are unhappy with how Amazon is now limiting their ability to send important messages to buyers. Amazon began alerting sellers in March that it was changing how they could communicate with buyers. To ensure messaging is only used for critical messages, Amazon has removed the option to add "[Important]" to the message subject line and override buyer opt-out preferences.