EU account have been de-activated
I am trying to update the main image on our product, and have been told by seller support that this is due to our EU accounts being de-activated ( UK is active, Belgium is active, the rest are de-activated )
If I try and re-activate them, I am send to a page which says everything is fine and submitted and asks me for nothing new?
Support are sending me around in circles, even had one suggestion that I have to contact each country ( in their own language ) and try and sort? this is all for accounts that we did not ask for, do not need, and cannot remove? ( just to update an image on our UK product )
Going slightly crazy and amazed by the lack of support.
Any ideas?
EU account have been de-activated
I am trying to update the main image on our product, and have been told by seller support that this is due to our EU accounts being de-activated ( UK is active, Belgium is active, the rest are de-activated )
If I try and re-activate them, I am send to a page which says everything is fine and submitted and asks me for nothing new?
Support are sending me around in circles, even had one suggestion that I have to contact each country ( in their own language ) and try and sort? this is all for accounts that we did not ask for, do not need, and cannot remove? ( just to update an image on our UK product )
Going slightly crazy and amazed by the lack of support.
Any ideas?
2 replies
Seller_E4y6o7Wv464xm
Hello,
If you 'edit' product remove the unwanted marketplaces.
Ash_AMZ
Hello @Seller_OIgOt9EXjTll5,
Ash here to assist. First of all, I would like to apologize for the delay on our response.
It has been understood that you are unable to edit your listings in UK market place as the other accounts are deactivated.
If I try and re-activate them, I am send to a page which says everything is fine and submitted and asks me for nothing new?
To help you better, log in to the related account, and share the deactivation notification on this thread.
If you have any further questions, please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
