Hello Amazon Seller Community,

I'm reaching out because I'm currently facing an issue with my Amazon seller account, and I wanted to share my experience to see if anyone else has encountered a similar situation or has advice on how to resolve it.

Here's the situation:

I recently purchased merchandise from a trusted supplier on Amazon, and we took every precaution to ensure the products were authentic. The items passed a thorough bin check to confirm they were in good condition, and to further verify their legitimacy, we contacted the supplier to confirm the LOT numbers, which they verified as genuine.

Despite this, Amazon has deactivated my account due to concerns that the products may be counterfeit. I want to make it clear that we did everything on our end to ensure these products were real. The supplier is reputable, the LOT numbers were verified, and the condition of the merchandise is as expected. We have always followed Amazon’s policies and guidelines for product sourcing and have no reason to believe these products are anything but authentic.

Now, here's where things get confusing:

• We’ve had a perfect account history with no violations or warnings in the past.

• There was no prior notification or warning from Amazon that the products might be an issue, which makes this even more frustrating.

• In the past, when Amazon suspected counterfeit goods, they would simply remove the listing. In this case, they suspended the entire account.

We have provided every document required to prove that we believed the merchandise was authentic, including invoices and supplier communications. However, one issue that keeps coming up is Amazon rejecting the invoices. They claim they don’t like the format, but an invoice is an invoice—every company has its own way of presenting them. It’s frustrating to feel like we’re being penalized for a matter of format rather than substance.

Has anyone else encountered a similar issue where Amazon mistakenly flagged legitimate merchandise as counterfeit? How did you resolve it, and do you have any suggestions on how to escalate or address this issue with Amazon’s Seller Support team?

Any advice or guidance on how to handle this situation would be greatly appreciated. We’ve always been committed to maintaining the highest standards and want to get back to selling on Amazon as soon as possible.

Thanks in advance for your help!