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Seller_1icyXorexEHT0

Inventory lost in FBA warehouse

My product was lost in the Amazon warehouse. I contacted the Amazon team to investigate the inventory loss problem, but from February to April, I have not received an effective reply. The case progress has been processed, and the latest case id is 17519648231. I really don't understand. When can we get a specific survey reply？

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Seller_1icyXorexEHT0

Inventory lost in FBA warehouse

My product was lost in the Amazon warehouse. I contacted the Amazon team to investigate the inventory loss problem, but from February to April, I have not received an effective reply. The case progress has been processed, and the latest case id is 17519648231. I really don't understand. When can we get a specific survey reply？

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Glenn_Amazon
In reply to: Seller_1icyXorexEHT0’s post

Hi there @Seller_1icyXorexEHT0,

I've reviewed the case and at this time the team is taking the appropriate steps regarding your missing inventory. Please wait for the team replies to you with the results of the investigation and possible reimbursement. Thank you for your understanding.

-Glenn

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Seller_1icyXorexEHT0

Inventory lost in FBA warehouse

My product was lost in the Amazon warehouse. I contacted the Amazon team to investigate the inventory loss problem, but from February to April, I have not received an effective reply. The case progress has been processed, and the latest case id is 17519648231. I really don't understand. When can we get a specific survey reply？

27 views
1 reply
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user profile
Seller_1icyXorexEHT0

Inventory lost in FBA warehouse

My product was lost in the Amazon warehouse. I contacted the Amazon team to investigate the inventory loss problem, but from February to April, I have not received an effective reply. The case progress has been processed, and the latest case id is 17519648231. I really don't understand. When can we get a specific survey reply？

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Inventory lost in FBA warehouse

by Seller_1icyXorexEHT0

My product was lost in the Amazon warehouse. I contacted the Amazon team to investigate the inventory loss problem, but from February to April, I have not received an effective reply. The case progress has been processed, and the latest case id is 17519648231. I really don't understand. When can we get a specific survey reply？

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Glenn_Amazon
In reply to: Seller_1icyXorexEHT0’s post

Hi there @Seller_1icyXorexEHT0,

I've reviewed the case and at this time the team is taking the appropriate steps regarding your missing inventory. Please wait for the team replies to you with the results of the investigation and possible reimbursement. Thank you for your understanding.

-Glenn

00
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user profile
Glenn_Amazon
In reply to: Seller_1icyXorexEHT0’s post

Hi there @Seller_1icyXorexEHT0,

I've reviewed the case and at this time the team is taking the appropriate steps regarding your missing inventory. Please wait for the team replies to you with the results of the investigation and possible reimbursement. Thank you for your understanding.

-Glenn

00
user profile
Glenn_Amazon
In reply to: Seller_1icyXorexEHT0’s post

Hi there @Seller_1icyXorexEHT0,

I've reviewed the case and at this time the team is taking the appropriate steps regarding your missing inventory. Please wait for the team replies to you with the results of the investigation and possible reimbursement. Thank you for your understanding.

-Glenn

00
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