Suspicious Pattern: Two 1-Star Non-Verified Reviews Posted Same Day – Competitor Attack?
Hi everyone,
We’ve encountered what seems to be a coordinated review attack on one of our products (ASIN: [insert ASIN]). On May 6, 2025, two separate buyer accounts each posted a 1-star review on our listing. Both reviews are:
- From non-verified purchases
- Posted on the exact same day
- Have identical review behavior: each account only reviewed two products, and they are the same exact two items — ours and another unrelated product (a personal massager toy).
I've attached a screenshot (see below) showing the two reviewer profiles — “Mariela” and “Michael Rios” — to show the suspicious similarity in review history and timing.
We’ve already:
- Reported the reviews through the “Report abuse” button
- Emailed community-help@amazon.com
- Filed a case under Brand Registry
- Escalated to Account Health
So far, no action has been taken, and unfortunately, this is significantly impacting our listing. Since we have just a little over 100 reviews, even one or two 1-star reviews can drop our overall rating and hurt conversions badly.
Has anyone experienced similar activity and had success escalating this? Would appreciate any tips or escalation channels that worked for you.
@Manny_Amazon@Glenn_Amazon@Josh_Amazon@Michelle_Amazon
Thanks in advance!
Suspicious Pattern: Two 1-Star Non-Verified Reviews Posted Same Day – Competitor Attack?
Hi everyone,
We’ve encountered what seems to be a coordinated review attack on one of our products (ASIN: [insert ASIN]). On May 6, 2025, two separate buyer accounts each posted a 1-star review on our listing. Both reviews are:
- From non-verified purchases
- Posted on the exact same day
- Have identical review behavior: each account only reviewed two products, and they are the same exact two items — ours and another unrelated product (a personal massager toy).
I've attached a screenshot (see below) showing the two reviewer profiles — “Mariela” and “Michael Rios” — to show the suspicious similarity in review history and timing.
We’ve already:
- Reported the reviews through the “Report abuse” button
- Emailed community-help@amazon.com
- Filed a case under Brand Registry
- Escalated to Account Health
So far, no action has been taken, and unfortunately, this is significantly impacting our listing. Since we have just a little over 100 reviews, even one or two 1-star reviews can drop our overall rating and hurt conversions badly.
Has anyone experienced similar activity and had success escalating this? Would appreciate any tips or escalation channels that worked for you.
@Manny_Amazon@Glenn_Amazon@Josh_Amazon@Michelle_Amazon
Thanks in advance!
1 reply
Danny_Amazon
Hello @Seller_ohmoB64x0VutY- and thank you for looking to the seller forums for some guidance on managing product reviews.
I appreciate the steps you've already taken to report these reviews. It sounds like you may have already reviewed this recent forums post on possible avenues for reporting reviews as abusive. It may not always result in the immediate removal of reviews you find to be suspicious, but please know all submissions will be reviewed for appropriate action. If you haven't yet, you may also wish to report the reviewer profiles themselves as abusive.
Thank you,
Danny
