Account deactivated. Have tried for 2+ weeks to get it reactivated
When I try to reactivate my account due to dormancy, when I am prompted to verify my identity, the link to verify my identity in North America doesn't work.I get sent back to the page that my account has been deactivated, an endless loop of no functionality. Have tried it on various browsers at various times. I did use manage payments, and updated my credit cards but there was no change in that information anyway. Have pretty much given up and now selling on Etsy..
Account deactivated. Have tried for 2+ weeks to get it reactivated
When I try to reactivate my account due to dormancy, when I am prompted to verify my identity, the link to verify my identity in North America doesn't work.I get sent back to the page that my account has been deactivated, an endless loop of no functionality. Have tried it on various browsers at various times. I did use manage payments, and updated my credit cards but there was no change in that information anyway. Have pretty much given up and now selling on Etsy..
1 reply
Nano_Amazon
Hello @Seller_ZDQBtQq6xg1Pi
Thanks for reaching out to Amazon Forums. The issue there was with the reactivation link was fixed. You should now be able to submit the credit card information and any additional documentation required. To complete the verification process:
- In Seller Central, go to 'Settings' and click 'Account info'.
- Under ‘Payment information’, select ‘Charge method’.
- Click ‘Replace charge method’ and add your credit card details.
It may take up to 48 hours for updates to your credit card information to reflect on your seller account. Once the information is updated, your account will be reactivated and any restrictions will be removed.
If this doesn't solve the issue, you can let us know, and contact our Seller Support team to create a case.
Regards,
Nano