Requesting Plan of Action for Blocked Product. But It is Not Possible.
Amazon are requesting a Plan of Action to reinstate my listing.
The issue is that a Plan of Action is not required here because there are no points for us to action or improve upon. The need for a Plan of Action was entirely manufactured by Seller Support.
We sell automotive parts and are probably the biggest in our respective subcategory. We provide so much information on our listings, yet we still get customers buying the wrong thing.
They will go onto a listing that is clearly a part for a Ford vehicle, the description says the cars it will fit, sometimes along with a reference part number so that customers can easily find the right parts. Does this help. No. Customers still have no idea and buy whatever thinking that it will just fit their car. It doesn't work like that.
I have had this happen now with 3x ASIN. Seller Support helped me with 2 of them and they agreed that the customer return reasons were not our fault and were the customer buying the wrong things on the assumption they would fit their car, they confirmed this by checking our stock in the warehouse, along with us confirming we checked our own.
Now I have cleared up the two earlier ASINs, but one was left for some time and now it had advanced to requiring a plan of action. I have already told seller support that I cannot make one because we did not do anything wrong - why should we admit fault when we have not done anything wrong? I am trying to tell them about the other cases which we proved the customers return reasons were false and they are still not listening to me and telling me to make a plan of action.
What do you do in this situation where a Plan of Action does not apply? I could write one but I would have to lie and make up a problem just to get it to go through. This is not right.
This all changed a few months ago, where Amazon seem to label ASINs as being highly returned. Amazon probably allow higher returns for clothes, but don't for other things that also should such as car parts, this is causing us a massive headache.
My case number is 11245164082 if any moderators will take a look.
@Julia_Amzn @Julia_Amazon @Spencer_Amazon @Ezra_Amazon
Requesting Plan of Action for Blocked Product. But It is Not Possible.
Amazon are requesting a Plan of Action to reinstate my listing.
The issue is that a Plan of Action is not required here because there are no points for us to action or improve upon. The need for a Plan of Action was entirely manufactured by Seller Support.
We sell automotive parts and are probably the biggest in our respective subcategory. We provide so much information on our listings, yet we still get customers buying the wrong thing.
They will go onto a listing that is clearly a part for a Ford vehicle, the description says the cars it will fit, sometimes along with a reference part number so that customers can easily find the right parts. Does this help. No. Customers still have no idea and buy whatever thinking that it will just fit their car. It doesn't work like that.
I have had this happen now with 3x ASIN. Seller Support helped me with 2 of them and they agreed that the customer return reasons were not our fault and were the customer buying the wrong things on the assumption they would fit their car, they confirmed this by checking our stock in the warehouse, along with us confirming we checked our own.
Now I have cleared up the two earlier ASINs, but one was left for some time and now it had advanced to requiring a plan of action. I have already told seller support that I cannot make one because we did not do anything wrong - why should we admit fault when we have not done anything wrong? I am trying to tell them about the other cases which we proved the customers return reasons were false and they are still not listening to me and telling me to make a plan of action.
What do you do in this situation where a Plan of Action does not apply? I could write one but I would have to lie and make up a problem just to get it to go through. This is not right.
This all changed a few months ago, where Amazon seem to label ASINs as being highly returned. Amazon probably allow higher returns for clothes, but don't for other things that also should such as car parts, this is causing us a massive headache.
My case number is 11245164082 if any moderators will take a look.
@Julia_Amzn @Julia_Amazon @Spencer_Amazon @Ezra_Amazon
