Hi everyone,

I'm reaching out to the seller community today with a critical and escalating issue that is severely impacting my business. I previously posted about this, but the thread was locked without resolution from Amazon, so I'm trying again, desperately seeking advice or a way to get Amazon's attention on this.

For the past seven months, my accountant has identified a staggering £50,000 discrepancy between the total expenses listed on my Amazon invoices and the actual amounts Amazon has deducted from my payouts. This is a massive sum for any business and represents a significant financial drain that we simply cannot afford.

We have diligently tried to resolve this through every available channel:

Over 20 attempts to contact Seller Support through various routes, consistently receiving only generic, automated, or unhelpful responses.

My account manager has also been unable to provide any meaningful assistance or escalation path for this specific financial issue.

This ongoing discrepancy is not just a bookkeeping headache; it's a direct contributing factor to the significant challenges and declining health of our business. We are essentially operating with a substantial and unexplained hole in our finances.

Has anyone else encountered a similar problem with large, unresolvable discrepancies between Amazon invoices and actual payout deductions?

I'm at a complete loss as to what steps to take next. The lack of clear communication and resolution from Amazon on such a critical financial matter is incredibly frustrating and concerning.

Specifically, I'm hoping for guidance on:

Is there a specific Amazon department, team, or escalation path that genuinely handles these types of complex financial discrepancies (beyond standard Seller Support)?

What concrete evidence or steps can I take to finally get this issue acknowledged and investigated by Amazon?

Has anyone found success in resolving large financial discrepancies like this, and if so, how did you do it?

I'm desperate to resolve this matter and recover the missing funds. This ongoing issue is having a severe impact on our cash flow and overall business stability.

Any advice, insights, or even shared experiences would be immensely appreciated.

Thank you in advance for your help.