Order ID: 702-8066119-2346613
Dear Amazon Seller Support / Seller Performance Team,
I am writing to provide detailed documentation regarding a buyer issue involving order ID 702-8066119-2346613.
Although this case has not impacted my Account Health, I believe it is important to report this situation as a clear case of buyer abuse, so it may be reviewed and documented internally.
🧾 Summary of Events:
The order was placed on June 26 and delivered successfully on July 14, with tracking confirmation.
As part of my standard post-delivery communication, I sent a follow-up message to thank the customer and provide support if needed.
The buyer did not contact me until August 26, well beyond the return eligibility period.
I kindly informed the customer that the return window had expired, but as a gesture of goodwill, I offered a discount coupon for future use to ensure customer satisfaction.
The buyer claimed they had previously ordered the item and received the wrong product, but the documentation they sent referenced a different seller, not my store.
Despite this, I made several efforts to assist the customer and explained that a system refund was not possible due to the expired return window.
⚠️ Buyer Behavior:
The customer rejected all solutions offered and became increasingly aggressive in their messages.
They insisted on a full refund, threatened with negative feedback, and eventually filed an A-to-Z Guarantee claim.
The claim was approved and the refund was issued, despite the situation falling outside the return window.
After receiving the refund, the customer sent a message saying: “I got my money. I’m done with you.”
✅ Request:
Although this claim did not affect my Account Health, I would like this incident to be reviewed and recorded as a case of potential buyer abuse and manipulation of Amazon’s policies.
I have always operated in good faith and made every attempt to resolve the issue amicably. All related communication is available within the Buyer-Seller Messaging system.
Thank you for taking the time to review this matter. I trust Amazon will take appropriate note of this behavior to ensure a fair marketplace for sellers.
Best regards,
Nehir Tunalı
