Over 100k funds held for 1+ month - No response or update
Its been close to 1 month after my video interview and close to 2 months since my account got placed under review for Section 3 violation. No explanation or concrete evidence given to why this is happening just vague reasons like deceptive, fraudulent behavior. I scheduled my video interview and the gentleman I spoke with assured me I would get a reply back in 2-3 business days after the video interview. I supplied all information requested and now we are approaching 1 month since the video interview and 2 months since the day the account got shut down.
As a business owner with employees, a leased warehouse, and significant capital invested in this business, I believe there is a critical need for increased transparency on the part of Amazon. These business practices are unreasonable and downright cruel. I'm not the only one here. There are multiple threads of legitimate sellers being treated this way.
Over 100k funds held for 1+ month - No response or update
Its been close to 1 month after my video interview and close to 2 months since my account got placed under review for Section 3 violation. No explanation or concrete evidence given to why this is happening just vague reasons like deceptive, fraudulent behavior. I scheduled my video interview and the gentleman I spoke with assured me I would get a reply back in 2-3 business days after the video interview. I supplied all information requested and now we are approaching 1 month since the video interview and 2 months since the day the account got shut down.
As a business owner with employees, a leased warehouse, and significant capital invested in this business, I believe there is a critical need for increased transparency on the part of Amazon. These business practices are unreasonable and downright cruel. I'm not the only one here. There are multiple threads of legitimate sellers being treated this way.
3 replies
Seller_4zBzdtgCyS9EI
Do you you have a LOA that states you are authorized to retail Nintendo on Amazon? Are your invoices from brand approved wholesale distributors?
Have you fixed your constant issue of sending people dirty things with grime and hair stuck to it, things that don't match the detail page, broken things and things missing parts?
Seller_kIukTwdhvntAp
"No explanation or concrete evidence given to why this is happening just vague reasons like deceptive, fraudulent behavior."
In addition to the questions posed by @Seller_4zBzdtgCyS9EIon Amazon "deceptive, fraudulent behavior." has a wide range of meanings.
In a post from quite some time ago @Seller_4zBzdtgCyS9EIhad posted this to give some possible insight:
"Some possibilities FOR involved in deceptive, fraudulent, or illegal activity
Friends or family have purchased from you and left reviews or feedback for you
Friends or family have purchased from your competition and left negative reviews or feedback for them
You have attempted to change brand names and / or titles in existing listings
You have listed products that are not allowed
You have listed products in wrong categories to get around restrictions
You have marked order shipped or printed labels for certain days, but did not actually ship them on the dates indicated
You have had communications with buyers, such as feedback solicitation marked as another reason for contact, that wasn't allowed
and many more"
In addition, studying the following directly from Amazon might offer additional information because this also crosses into their anti-counterfeit and unsuitable inventory categories.
"https://sellercentral.amazon.com/seller-forums/discussions/t/ccf9273a-0d1c-4a44-8ea1-77fc642d8280?postId=a04ec47c-b292-4998-959f-8151830099f5
From @Atlas_amazon
For your sourcing, you mention acquiring product directly from the brand, do they also provide to you a letter of authorization? This document would need to explicitly state you have permission to list the product on the platform. As seen in our anti-counterfeit policy, inauthentic product can be product that has not been given explicit authorization to be listed on the platform.
If you have any additional details to share or questions regarding how to proceed, continue to refer here for support.
Best,
Atlas
The anti-counterfeit policy can be found here:
https://sellercentral.amazon.com/help/hub/reference/G201165970
UNSUITABLE INVENTORY POLICY
https://sellercentral.amazon.com/help/hub/reference/GH4YYXNDRW9BSZEN
Unsuitable inventory investigations policy
Customer trust is paramount to Amazon, and we strictly prohibit the sale of counterfeit products and other illegal goods. If we find that you have engaged in the sale of such goods through our fulfillment network, we may deactivate your account and offers, consistent with section F-7 of the Fulfillment by Amazon Service Terms in the Business Solutions Agreement ("FBA Service Terms"). We may also withhold and/or dispose of your inventory in order to protect our customers and sellers.
Amazon will notify you if we require additional information about inventory that we have determined may constitute Unsuitable Units under the FBA Service Terms. If your inventory is withheld due to suspected violations of our anti-counterfeit and restricted products policies, we will notify you by email and conduct an investigation.
As part of this investigation, we may request that you provide additional information or documentation regarding your identity, product authenticity, and compliance with applicable laws. We may validate any information that you provide with third parties or government agencies. We may withhold some or all of your inventory while we investigate.
If you do not provide the information we request by the stated deadlines, or if we find that any of your inventory constitutes Unsuitable Units, including but not limited to as a result of fraudulent or illegal activity such as the sale of counterfeit products or illegal goods, the violation of Amazon’s anti-counterfeit policy, or submitting forged documents to Amazon, we may dispose of any such inventory immediately, in accordance with the FBA Service Terms. If we determine that your inventory has not violated this policy, we may release the hold on your inventory or allow you to request that it be returned to you. "
Josh_Amazon
Hello @Seller_WgQLuiiwcyP1c,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with your account.
In this case, to assist you further, you can contact our Seller Support team and open a new case. They will be happy to check on this situation for you. You can contact our support team here: Seller Support.
Kind regards,
