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Seller_ZpwvjQwNxuIrq

Main Product Image

Hello,

Issue: Parent ASIN: B0CQTZZZQ9

Child ASINs: B08T6WH2S9, B08T6XVK6Y, B08T6Y3J3C, and B08T6XSJLN

I created support case and currently it is open: 16220929061

We are a duvet and pillow manufacturer in Canada. For the past 7-8 months, our main product image was fine. As of today, the main product image are showing iPad Cases with Japanese anime.

The support told me to change the main product image to a white background in parent and child ASINs. I successfully change and save the parent ASINs. However, I cannot change and save the new main image for ASIN: B08T6XSJLN. The error says "The MAIN image that you have submitted shows a product that is different than the product represented by the ASIN's existing MAIN image. To resolve this problem, remove or update your contribution's MAIN image so that it shows the correct product, or update your contribution's identifying information (e.g. UPC, ASIN) so that it corresponds to the product shown in your MAIN image."

Important to get the images up. I've invested a lot in the FBA inventory and the AD spend.

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Seller_ZpwvjQwNxuIrq

Main Product Image

Hello,

Issue: Parent ASIN: B0CQTZZZQ9

Child ASINs: B08T6WH2S9, B08T6XVK6Y, B08T6Y3J3C, and B08T6XSJLN

I created support case and currently it is open: 16220929061

We are a duvet and pillow manufacturer in Canada. For the past 7-8 months, our main product image was fine. As of today, the main product image are showing iPad Cases with Japanese anime.

The support told me to change the main product image to a white background in parent and child ASINs. I successfully change and save the parent ASINs. However, I cannot change and save the new main image for ASIN: B08T6XSJLN. The error says "The MAIN image that you have submitted shows a product that is different than the product represented by the ASIN's existing MAIN image. To resolve this problem, remove or update your contribution's MAIN image so that it shows the correct product, or update your contribution's identifying information (e.g. UPC, ASIN) so that it corresponds to the product shown in your MAIN image."

Important to get the images up. I've invested a lot in the FBA inventory and the AD spend.

10
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Manny_Amazon
In reply to: Seller_ZpwvjQwNxuIrq’s post

Hello @Seller_ZpwvjQwNxuIrq,

Thanks for posting to the Forums. I've reviewed the details of this issue. Case 16220929061 was updated earlier today with more information regarding your request. Specially, it appears the correct images are showing for the ASINs you've requested. If you see anything different on your end, please reopen your case and Support will assist.

Regards,

- Manny

10
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Seller_ZpwvjQwNxuIrq

Main Product Image

Hello,

Issue: Parent ASIN: B0CQTZZZQ9

Child ASINs: B08T6WH2S9, B08T6XVK6Y, B08T6Y3J3C, and B08T6XSJLN

I created support case and currently it is open: 16220929061

We are a duvet and pillow manufacturer in Canada. For the past 7-8 months, our main product image was fine. As of today, the main product image are showing iPad Cases with Japanese anime.

The support told me to change the main product image to a white background in parent and child ASINs. I successfully change and save the parent ASINs. However, I cannot change and save the new main image for ASIN: B08T6XSJLN. The error says "The MAIN image that you have submitted shows a product that is different than the product represented by the ASIN's existing MAIN image. To resolve this problem, remove or update your contribution's MAIN image so that it shows the correct product, or update your contribution's identifying information (e.g. UPC, ASIN) so that it corresponds to the product shown in your MAIN image."

Important to get the images up. I've invested a lot in the FBA inventory and the AD spend.

95 views
1 reply
10
Reply
user profile
Seller_ZpwvjQwNxuIrq

Main Product Image

Hello,

Issue: Parent ASIN: B0CQTZZZQ9

Child ASINs: B08T6WH2S9, B08T6XVK6Y, B08T6Y3J3C, and B08T6XSJLN

I created support case and currently it is open: 16220929061

We are a duvet and pillow manufacturer in Canada. For the past 7-8 months, our main product image was fine. As of today, the main product image are showing iPad Cases with Japanese anime.

The support told me to change the main product image to a white background in parent and child ASINs. I successfully change and save the parent ASINs. However, I cannot change and save the new main image for ASIN: B08T6XSJLN. The error says "The MAIN image that you have submitted shows a product that is different than the product represented by the ASIN's existing MAIN image. To resolve this problem, remove or update your contribution's MAIN image so that it shows the correct product, or update your contribution's identifying information (e.g. UPC, ASIN) so that it corresponds to the product shown in your MAIN image."

Important to get the images up. I've invested a lot in the FBA inventory and the AD spend.

10
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Main Product Image

by Seller_ZpwvjQwNxuIrq

Hello,

Issue: Parent ASIN: B0CQTZZZQ9

Child ASINs: B08T6WH2S9, B08T6XVK6Y, B08T6Y3J3C, and B08T6XSJLN

I created support case and currently it is open: 16220929061

We are a duvet and pillow manufacturer in Canada. For the past 7-8 months, our main product image was fine. As of today, the main product image are showing iPad Cases with Japanese anime.

The support told me to change the main product image to a white background in parent and child ASINs. I successfully change and save the parent ASINs. However, I cannot change and save the new main image for ASIN: B08T6XSJLN. The error says "The MAIN image that you have submitted shows a product that is different than the product represented by the ASIN's existing MAIN image. To resolve this problem, remove or update your contribution's MAIN image so that it shows the correct product, or update your contribution's identifying information (e.g. UPC, ASIN) so that it corresponds to the product shown in your MAIN image."

Important to get the images up. I've invested a lot in the FBA inventory and the AD spend.

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Manny_Amazon
In reply to: Seller_ZpwvjQwNxuIrq’s post

Hello @Seller_ZpwvjQwNxuIrq,

Thanks for posting to the Forums. I've reviewed the details of this issue. Case 16220929061 was updated earlier today with more information regarding your request. Specially, it appears the correct images are showing for the ASINs you've requested. If you see anything different on your end, please reopen your case and Support will assist.

Regards,

- Manny

10
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user profile
Manny_Amazon
In reply to: Seller_ZpwvjQwNxuIrq’s post

Hello @Seller_ZpwvjQwNxuIrq,

Thanks for posting to the Forums. I've reviewed the details of this issue. Case 16220929061 was updated earlier today with more information regarding your request. Specially, it appears the correct images are showing for the ASINs you've requested. If you see anything different on your end, please reopen your case and Support will assist.

Regards,

- Manny

10
user profile
Manny_Amazon
In reply to: Seller_ZpwvjQwNxuIrq’s post

Hello @Seller_ZpwvjQwNxuIrq,

Thanks for posting to the Forums. I've reviewed the details of this issue. Case 16220929061 was updated earlier today with more information regarding your request. Specially, it appears the correct images are showing for the ASINs you've requested. If you see anything different on your end, please reopen your case and Support will assist.

Regards,

- Manny

10
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