We are facing a critical situation with our Amazon seller account and urgently need support.

Our account sales have been dropping steadily day by day, and we are unsure what steps to take. Despite running multiple campaigns, there has been no significant improvement, and campaign-generated sales remain extremely low. This decline has persisted for the past three weeks, severely impacting our overall performance.

In addition, we are receiving scrap or damaged items from customer returns, and Amazon is not issuing proper refunds for these cases. Most concerningly, our recent SAFE-T claims are being declined without clear justification, even when valid evidence is provided.

Furthermore, Amazon's service charges are increasing, which adds additional pressure on our margins during this already difficult period.

We kindly request your urgent assistance in reviewing our account performance, returns/refund issues, and SAFE-T claim denials. Please help us understand the root causes and guide us on the steps needed to recover from this situation.