Out of Stock?
Hello,
My inventory has 40 pieces confirmed received but the listing went ‘Inactive (out of stock)’ asking to replenish inventory. I have started tickets but it’s been pending over a month and all I get is ‘the team is investigating’.
Has anyone else experienced this issue and how was it resolve.
Out of Stock?
Hello,
My inventory has 40 pieces confirmed received but the listing went ‘Inactive (out of stock)’ asking to replenish inventory. I have started tickets but it’s been pending over a month and all I get is ‘the team is investigating’.
Has anyone else experienced this issue and how was it resolve.
3 replies
Lucre_Amzn
Hello @Seller_TpqdJZwol5kcz
Thank you very much for reaching out in Amazon forums, this is Lucre, and I'll be glad to assist.
I understand you need assistance as your listing is inactive due to no inventory, however 40 pieces were received at the fulfillment centers.
I already contacted our internal specialist team that will help you resolve this, they will contact you via a case soon.
Regards,
Lucre_Amazon
Lucre_Amzn
Hello @Seller_TpqdJZwol5kcz
I'm so sorry to know this issue is still ongoing.
I reviewed this with the internal team and was able to determine that the case ID 1561 is currently undergoing the investigation with the fulfillment center as of right now, but this cannot be expedited.
Please allow the seller support team in charge of this case to continue following up. If the case is resolved, but the issue remains, please do let me know, so I can engage the specialists again.
Regards,
Lucre_Amazon
