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Seller_cEfuN0c1M3wyW

Seller Feedback Question

Received a seller feedback that is 2 Stars and states "Over paid for item."

Still learning some of the intricacies of Customer Service through Amazon.

What are some of your experiences dealing with this scenario?

Our pricing is the going market price for the product and I would assume these were buy box items. Is it worth sending a response or should I brush it off and wait for it to drop off?

I know how I'd respond if this was through our website, but I don't want to respond with any Amazon no-no's, so I figured I'd ask some of the vets around here.

Thanks for any Advise!

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3 replies
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Tags:Pricing, Product feedback
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Seller_cEfuN0c1M3wyW

Seller Feedback Question

Received a seller feedback that is 2 Stars and states "Over paid for item."

Still learning some of the intricacies of Customer Service through Amazon.

What are some of your experiences dealing with this scenario?

Our pricing is the going market price for the product and I would assume these were buy box items. Is it worth sending a response or should I brush it off and wait for it to drop off?

I know how I'd respond if this was through our website, but I don't want to respond with any Amazon no-no's, so I figured I'd ask some of the vets around here.

Thanks for any Advise!

Create and Manage Listings
Tags:Pricing, Product feedback
00
19 views
3 replies
Reply
3 replies
user profile
Seller_Hi7wbO2Kbo6bl
In reply to: Seller_cEfuN0c1M3wyW’s post

Since you state this is seller feedback, then you may leave a public response. If you do, keep it professional.

I would not advise responding in this matter. Nor should you contact the buyer. Any attempt on the part of a seller to justify price to a buyer is going to sound just like what it is. No amount of language skill or word-smithing expertise will mask this.

40
user profile
Seller_jmWaewIMrhwE3
In reply to: Seller_cEfuN0c1M3wyW’s post

yep chalk it up as one of those reviews and move on. The customer was happy to part with their money at point of sale, but maybe a bit of buyers remorse later on. I wouldn't allow a response, but if we had to, I would apologies that they don't feel they got the value they expected and then state the return process.

So if someone does read it, it's polite and apologetic towards the concern, and they end up reading about the ease of returning a product.

A response to this feedback will always start with an apology and then the rest is for everyone else who will read it in the future, but what do you want them to take away from that response.

Probably best not to respond as it doesn't tick the boxes, acknowledge and resolve. The only resolution is return the item.

10
user profile
Quincy_Amazon
In reply to: Seller_cEfuN0c1M3wyW’s post

Hello @Seller_cEfuN0c1M3wyW

Thank you for posting your inquiry to the Forums.

For context, Amazon can remove buyer feedback in certain instances as detailed in this help page. To request feedback removal, you can go to your Feedback Manager. In the Recent Feedback table, next to the specific Order ID, select Request removal under the Actions column. If you have already requested removal and still need additional assistance, please feel free to post the related case ID number to this thread and I can review the correspondence already provided.

Regards,

Quincy_Amazon

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Seller_cEfuN0c1M3wyW

Seller Feedback Question

Received a seller feedback that is 2 Stars and states "Over paid for item."

Still learning some of the intricacies of Customer Service through Amazon.

What are some of your experiences dealing with this scenario?

Our pricing is the going market price for the product and I would assume these were buy box items. Is it worth sending a response or should I brush it off and wait for it to drop off?

I know how I'd respond if this was through our website, but I don't want to respond with any Amazon no-no's, so I figured I'd ask some of the vets around here.

Thanks for any Advise!

19 views
3 replies
Create and Manage Listings
Tags:Pricing, Product feedback
00
Reply
user profile
Seller_cEfuN0c1M3wyW

Seller Feedback Question

Received a seller feedback that is 2 Stars and states "Over paid for item."

Still learning some of the intricacies of Customer Service through Amazon.

What are some of your experiences dealing with this scenario?

Our pricing is the going market price for the product and I would assume these were buy box items. Is it worth sending a response or should I brush it off and wait for it to drop off?

I know how I'd respond if this was through our website, but I don't want to respond with any Amazon no-no's, so I figured I'd ask some of the vets around here.

Thanks for any Advise!

Create and Manage Listings
Tags:Pricing, Product feedback
00
19 views
3 replies
Reply
user profile

Seller Feedback Question

by Seller_cEfuN0c1M3wyW

Received a seller feedback that is 2 Stars and states "Over paid for item."

Still learning some of the intricacies of Customer Service through Amazon.

What are some of your experiences dealing with this scenario?

Our pricing is the going market price for the product and I would assume these were buy box items. Is it worth sending a response or should I brush it off and wait for it to drop off?

I know how I'd respond if this was through our website, but I don't want to respond with any Amazon no-no's, so I figured I'd ask some of the vets around here.

Thanks for any Advise!

Create and Manage Listings
Tags:Pricing, Product feedback
00
19 views
3 replies
Reply
3 replies
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Seller_Hi7wbO2Kbo6bl
In reply to: Seller_cEfuN0c1M3wyW’s post

Since you state this is seller feedback, then you may leave a public response. If you do, keep it professional.

I would not advise responding in this matter. Nor should you contact the buyer. Any attempt on the part of a seller to justify price to a buyer is going to sound just like what it is. No amount of language skill or word-smithing expertise will mask this.

40
user profile
Seller_jmWaewIMrhwE3
In reply to: Seller_cEfuN0c1M3wyW’s post

yep chalk it up as one of those reviews and move on. The customer was happy to part with their money at point of sale, but maybe a bit of buyers remorse later on. I wouldn't allow a response, but if we had to, I would apologies that they don't feel they got the value they expected and then state the return process.

So if someone does read it, it's polite and apologetic towards the concern, and they end up reading about the ease of returning a product.

A response to this feedback will always start with an apology and then the rest is for everyone else who will read it in the future, but what do you want them to take away from that response.

Probably best not to respond as it doesn't tick the boxes, acknowledge and resolve. The only resolution is return the item.

10
user profile
Quincy_Amazon
In reply to: Seller_cEfuN0c1M3wyW’s post

Hello @Seller_cEfuN0c1M3wyW

Thank you for posting your inquiry to the Forums.

For context, Amazon can remove buyer feedback in certain instances as detailed in this help page. To request feedback removal, you can go to your Feedback Manager. In the Recent Feedback table, next to the specific Order ID, select Request removal under the Actions column. If you have already requested removal and still need additional assistance, please feel free to post the related case ID number to this thread and I can review the correspondence already provided.

Regards,

Quincy_Amazon

00
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user profile
Seller_Hi7wbO2Kbo6bl
In reply to: Seller_cEfuN0c1M3wyW’s post

Since you state this is seller feedback, then you may leave a public response. If you do, keep it professional.

I would not advise responding in this matter. Nor should you contact the buyer. Any attempt on the part of a seller to justify price to a buyer is going to sound just like what it is. No amount of language skill or word-smithing expertise will mask this.

40
user profile
Seller_Hi7wbO2Kbo6bl
In reply to: Seller_cEfuN0c1M3wyW’s post

Since you state this is seller feedback, then you may leave a public response. If you do, keep it professional.

I would not advise responding in this matter. Nor should you contact the buyer. Any attempt on the part of a seller to justify price to a buyer is going to sound just like what it is. No amount of language skill or word-smithing expertise will mask this.

40
Reply
user profile
Seller_jmWaewIMrhwE3
In reply to: Seller_cEfuN0c1M3wyW’s post

yep chalk it up as one of those reviews and move on. The customer was happy to part with their money at point of sale, but maybe a bit of buyers remorse later on. I wouldn't allow a response, but if we had to, I would apologies that they don't feel they got the value they expected and then state the return process.

So if someone does read it, it's polite and apologetic towards the concern, and they end up reading about the ease of returning a product.

A response to this feedback will always start with an apology and then the rest is for everyone else who will read it in the future, but what do you want them to take away from that response.

Probably best not to respond as it doesn't tick the boxes, acknowledge and resolve. The only resolution is return the item.

10
user profile
Seller_jmWaewIMrhwE3
In reply to: Seller_cEfuN0c1M3wyW’s post

yep chalk it up as one of those reviews and move on. The customer was happy to part with their money at point of sale, but maybe a bit of buyers remorse later on. I wouldn't allow a response, but if we had to, I would apologies that they don't feel they got the value they expected and then state the return process.

So if someone does read it, it's polite and apologetic towards the concern, and they end up reading about the ease of returning a product.

A response to this feedback will always start with an apology and then the rest is for everyone else who will read it in the future, but what do you want them to take away from that response.

Probably best not to respond as it doesn't tick the boxes, acknowledge and resolve. The only resolution is return the item.

10
Reply
user profile
Quincy_Amazon
In reply to: Seller_cEfuN0c1M3wyW’s post

Hello @Seller_cEfuN0c1M3wyW

Thank you for posting your inquiry to the Forums.

For context, Amazon can remove buyer feedback in certain instances as detailed in this help page. To request feedback removal, you can go to your Feedback Manager. In the Recent Feedback table, next to the specific Order ID, select Request removal under the Actions column. If you have already requested removal and still need additional assistance, please feel free to post the related case ID number to this thread and I can review the correspondence already provided.

Regards,

Quincy_Amazon

00
user profile
Quincy_Amazon
In reply to: Seller_cEfuN0c1M3wyW’s post

Hello @Seller_cEfuN0c1M3wyW

Thank you for posting your inquiry to the Forums.

For context, Amazon can remove buyer feedback in certain instances as detailed in this help page. To request feedback removal, you can go to your Feedback Manager. In the Recent Feedback table, next to the specific Order ID, select Request removal under the Actions column. If you have already requested removal and still need additional assistance, please feel free to post the related case ID number to this thread and I can review the correspondence already provided.

Regards,

Quincy_Amazon

00
Reply
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