Buyer requested cancellation and order was cancelled only to receive a bad feedback
I need a useful amazon representative to help me remove this inappropriate feedback which I sense has some malicious intentions because who places an order, requests cancellation, and then proceeds to place a negative feedback, in buyers own words "Never got the item or a refund" how can a feedback like this even be permitted to be submitted, buyer obviously requested the cancellation so they knew they would not receive item and obviously understand we never took their money. Amazon needs to implement new coding into feedback manager and have these feedback removed asap this is wasted time having to submit on forums bc they have actual human interaction.
I am also in CSBA program and was ensured every feedback would be removed and now the one feedback that is obviously inappropriate can't be removed, definitely my last day with this program, its embarrassing a multibillion dollar company can be allowed to be tainted and manipulated and in the end its the sellers that take the hit not amazon.
Order ID 111-3582279-0670621
case ID 15341168721
Buyer requested cancellation and order was cancelled only to receive a bad feedback
I need a useful amazon representative to help me remove this inappropriate feedback which I sense has some malicious intentions because who places an order, requests cancellation, and then proceeds to place a negative feedback, in buyers own words "Never got the item or a refund" how can a feedback like this even be permitted to be submitted, buyer obviously requested the cancellation so they knew they would not receive item and obviously understand we never took their money. Amazon needs to implement new coding into feedback manager and have these feedback removed asap this is wasted time having to submit on forums bc they have actual human interaction.
I am also in CSBA program and was ensured every feedback would be removed and now the one feedback that is obviously inappropriate can't be removed, definitely my last day with this program, its embarrassing a multibillion dollar company can be allowed to be tainted and manipulated and in the end its the sellers that take the hit not amazon.
Order ID 111-3582279-0670621
case ID 15341168721
28 replies
Seller_8WcIb7qMc7oO4
Same thing happened to us. Buyer even kept sending threatening messages to us. I finally gave up trying to find help from Amazon. Sad.
Seller_O6YWkDReQ90FK
Not to suggest that this excuses the buyer's behavior, but the notification you received from Amazon suggests that the buyer did NOT request cancellation through the normal Amazon channels, but simply asked you to cancel the order. When my buyers request a cancellation through Amazon, I usually get a notification that "The buyer has requested that this order be cancelled, and that the cancellation will not impact my fulfillment rating" (or something to this effect.) I do NOT see this in your notification, so I suspect you cancelled only at the direct request from the buyer. If so, you made a mistake and are suffering the consequences from a buyer with no sense of decency.
Seller_MJIcbGTPQTnTW
Man that's definitely frustrating. I hope things work out for you. From what I'm reading, it looks like you've already opened up a case, which is what I would have recommended. It's not a sure thing, but I've had a lot more success this year compared to prior years removing unfair feedback after opening up a case.
State your case. BE OBJECTIVE (facts only), and make it as short as possible. A lot of the reps are not US based, and while they may speak and read English, keep in mind it's a second language for many, so spell every word out, and do not use any slang. Keep the facts short and easy to read. I hope things work out for you.
Seller_WAZNnMBpd99sI
Tell us when you find one of those-- think they went extinct in 2014
Danny_Amazon
Hello @Seller_XKrRcjpW7oAWE- thanks for surfacing this issue here on the forums. If you haven't yet, I'd recommend attempting to work with the buyer through removal of the feedback, as it does appear some confusion may have been present. You can use these templates as a starting point, though I'd also recommend taking a read through our Communication Guidelines as well.
I've also surfaced the issue internally to request a second look, but wanted to float the idea of contacting the buyer if you haven't as it is the next proper step in the process.
I'll keep you posted with any updates I receive, and I hope you'll do the same.
Thanks,
Daniel
Seller_aDVupn4pEhIKb
you have to keep in mind, Amazon ONLY cares about the customer. Amazon will screw you at ANY cost to accommodate the customer. You need to be careful to make sure Amazon doesn't give them more than the return amount at your cost to make the customer happy.
