Feedback Removal Request for Order ID 112-4926184-7093018
ID:17479857641
Dear Amazon Seller Support,
I am writing to formally request the removal of the negative feedback for Order ID 112-4926184-7093018.
Feedback Content: “They are misleading with the wrong tracking id.”
The entire feedback comment is a product review which should be removed.
The buyer is clearly talking about the product and not the service that was provided. This should be removed and placed in product reviews, not seller feedback.
The logistics number was real and we refunded the customer.
Thank you for your help！
@Danny_Amazon @KJ_Amazon @CR_Amazon
Feedback Removal Request for Order ID 112-4926184-7093018
ID:17479857641
Dear Amazon Seller Support,
I am writing to formally request the removal of the negative feedback for Order ID 112-4926184-7093018.
Feedback Content: “They are misleading with the wrong tracking id.”
The entire feedback comment is a product review which should be removed.
The buyer is clearly talking about the product and not the service that was provided. This should be removed and placed in product reviews, not seller feedback.
The logistics number was real and we refunded the customer.
Thank you for your help！
@Danny_Amazon @KJ_Amazon @CR_Amazon
5 replies
Seller_rI7BZIczK8iAC
What does the tracking ID have to do with the quality of your product? Explain please.
Michelle_Amazon
Hello @Seller_Iy8ZfXfIluRMO,
Thanks for reaching out. I have reviewed the tracking that you entered and it doesn't deliver to the correct city. As you entered the wrong tracking information, the tracking shows delivered to Roanoke, VA and should have been delivered to BROWNSVILLE, TX , which caused a negative customer experience, the feedback does not qualify for removal. In the future, ensure that you enter the correct tracking information when you ship your customers orders.
While I know that this is not the outcome you were hoping for, I thank you for your understanding.
Regards,
Michelle
Seller_rI7BZIczK8iAC
It matters what number you did put in seller central, in that shipment.
Michelle_Amazon
Hello @Seller_Iy8ZfXfIluRMO,
Thanks for reaching out. As the tracking information you provided was from January and the item was not purchased until March, the feedback will not be able to be removed. It's the sellers responsibility to ensure that you are entering the correct tracking information for your customers to be able to track their shipment.
Thanks for your understanding,
Michelle
