Is Sendle an Integrated Partner ? As till May Sendle is accepted as carrier partner . But without any notice Amazon removed it and is dropped our VTR and affected our performance . We are contacting supprt team from month , only automated reply .
As till May Sendle is accepted as carrier partner . But without any notice Amazon removed it and is dropped our VTR and affected our performance . We are contacting support team from month , only automated reply is generated . when system changes no communication was uploaded by Amazon team .
Sendle also show is is an integrated partner on website
Pls confirm
3 replies
Seller_7LrAV0m5llaI7
@Christine_Amazon, another seller with VTR issues. This is the 3rd carrier now.
NR_Amazon
@Seller_GbMWG2eqCWbpU Thank you for posting to our Forums! To ensure I am reviewing all necessary information, would you mind sharing the Seller Support Case ID you are referencing in this post?
Thank you!
NR_Amazon
Seller_aKjpvLf9GNkXt
In our case, it turned out to be a software issue with our marketplace integration (CedCommerce). It is just not clear if the problem was caused by CedCommerce or if Amazon changed their API.
We asked CedCommerce for a fix, and it seems to work again.
Amazon seems to have deactivated our VTR calculation, probably to avoid further problems. It only shows N/A for the last few days.
