feedback amazon support do not helping me
Hello,
Amazon support do not helping me, I guess I am talking with bot not with person.
the situation is that client under my account has been left feedback negative feedback about item, not about my service. And right now because of this I have negative account rate.
amazon bot do not see violation words and thinks that eveyrhitng is ok. But the situation is that acording to amazon rules, under my account clients can write about my service, about items they can write under items. So once again client has been wrote about my item not about my service, and this feedback is making my account rate bad, and clients think that I have bad rate. but this is not truth, because feedback is about item!!!!!!! delete it!!!!
feedback amazon support do not helping me
Hello,
Amazon support do not helping me, I guess I am talking with bot not with person.
the situation is that client under my account has been left feedback negative feedback about item, not about my service. And right now because of this I have negative account rate.
amazon bot do not see violation words and thinks that eveyrhitng is ok. But the situation is that acording to amazon rules, under my account clients can write about my service, about items they can write under items. So once again client has been wrote about my item not about my service, and this feedback is making my account rate bad, and clients think that I have bad rate. but this is not truth, because feedback is about item!!!!!!! delete it!!!!
3 replies
Seller_4zBzdtgCyS9EI
since nearly all of your positive feedback is actually about products too, not your service, I assume you want Amazon to remove ALL feedback that is about products?
Stevie_Amazon
Hey there @Seller_LA1Fyw2kiMZ8X,
I greatly apologize for the delay in response here! Thanks for remaining so patient as the moderating team and I work to reply here.
In order to provide the best available support here, do you have any more information on this negative feedback? Was this provided via the feedback manager, the product feedback, or on the voice of the customer?
If you can provide more information such as a case ID, message received, or even a screenshot of the feedback of concern, the team and I can look into this more.
I look forward to hearing from you,
Stevie.
