Closing European Account and Keeping the USA, Canada & Mexico accounts
My Case ID# 10180384432
I've been trying to get help from European support team but i'm not getting anywhere with them. USA support has confirmed my USA account is perfectly fine. The issue is on the global account. I'm being asked to verify myself on your end and also to add a bank/VAT account. I do not wish to sell outside the USA. I didn't request to sell internationally. On your end you keep asking me to verify myself and also to add the bank account. you have placed my seller account on LIMITED ACCESS. My request to you is, please remove this from my account so i will no longer have the international stuff/holds on it. USA support say i have to contact you to fix this issue. I've placed all international countries on vacation mode but that still doesn't remove the holds you have on my account. From what I was told, if I Cancel International/Global account on my own then that will also cancel my USA account and i will no longer have access to my entire accounts or funds. I was told that support has to fix it in a way that does not cancel my USA account. I need this resolved as soon as possible. All you support did when i contacted them was refer me back to usa supprt team and also send me a link with instructions on how to cancel account myself. doing so will cause my usa account to close also. the fix has to be done by you from what usa support told me. Since my account was switched to a global account and the LIMITATION was placed on my account on your end, i can't see anything. USA said they don't see any holds on my account on their end. HELP!!!!!
Closing European Account and Keeping the USA, Canada & Mexico accounts
My Case ID# 10180384432
I've been trying to get help from European support team but i'm not getting anywhere with them. USA support has confirmed my USA account is perfectly fine. The issue is on the global account. I'm being asked to verify myself on your end and also to add a bank/VAT account. I do not wish to sell outside the USA. I didn't request to sell internationally. On your end you keep asking me to verify myself and also to add the bank account. you have placed my seller account on LIMITED ACCESS. My request to you is, please remove this from my account so i will no longer have the international stuff/holds on it. USA support say i have to contact you to fix this issue. I've placed all international countries on vacation mode but that still doesn't remove the holds you have on my account. From what I was told, if I Cancel International/Global account on my own then that will also cancel my USA account and i will no longer have access to my entire accounts or funds. I was told that support has to fix it in a way that does not cancel my USA account. I need this resolved as soon as possible. All you support did when i contacted them was refer me back to usa supprt team and also send me a link with instructions on how to cancel account myself. doing so will cause my usa account to close also. the fix has to be done by you from what usa support told me. Since my account was switched to a global account and the LIMITATION was placed on my account on your end, i can't see anything. USA said they don't see any holds on my account on their end. HELP!!!!!
2 replies
Morgana_Amazon
Hello @Seller_aLpCfGO0lNEfZand welcome on the forum!
I've forwarded your case and asked for a review.
As soon as I have news I'll write back to you.
Have a nice day!
Morgana_Amazon
Hello @Seller_aLpCfGO0lNEfZ,
I was confirmed that account closure requests are only accepted from the registered primary account holder address.
Therefore, you may send your request via email to this address: apuk-seller-verification-enquiry@amazon.co.uk.
Have a nice day!