Here is my experience for an outdoor use shade for Canada unfortunately. They say 'sufficiently address why you listed that product' in the email, I go to the seller account, check boxes (I read policies, etc.) and in the box below it says write your appeal if you want to 'reinstate' the product because you have evidence it's compliant. I wrote 'I don't want to reinstate it and it was an EDI+staff mistake to list in the first place' into the box. Then they deduce my health points :) So I ask how I can 'sufficiently' address WHY I listed that product in the first place (a genuine question btw, I really wanted to know), then I received the same automated answers back. It seems that health point deduction will stay there unless I 'sufficiently' address WHY my EDI and staff made that biggest mistake on Earth.