Customer Abusing Return Policy & Damaging Inventory
Hello,
I’m facing a serious issue with a repeat customer who keeps abusing our return policy and causing damage to our business. I wanted to see if anyone has dealt with a similar situation and what actions you took.
The Issue:
- A specific customer repeatedly purchases large quantities of our products.
- They return most of them as "customer-damaged", making them unsellable.
- After returning, they buy the same items again, only to repeat the cycle.
- This is severely affecting our inventory, listing performance, and overall seller metrics.
Has anyone successfully had Amazon take action against a buyer abusing returns? What’s the best way to present this to Amazon for the strongest possible case? Any specific policies or strategies we should reference? We have tried to report a violation, but Amazon did it's research and took no action. Is there something else we could do?
Customer Abusing Return Policy & Damaging Inventory
Hello,
I’m facing a serious issue with a repeat customer who keeps abusing our return policy and causing damage to our business. I wanted to see if anyone has dealt with a similar situation and what actions you took.
The Issue:
- A specific customer repeatedly purchases large quantities of our products.
- They return most of them as "customer-damaged", making them unsellable.
- After returning, they buy the same items again, only to repeat the cycle.
- This is severely affecting our inventory, listing performance, and overall seller metrics.
Has anyone successfully had Amazon take action against a buyer abusing returns? What’s the best way to present this to Amazon for the strongest possible case? Any specific policies or strategies we should reference? We have tried to report a violation, but Amazon did it's research and took no action. Is there something else we could do?
1 reply
TaylorR_Amazon
Hello @Seller_q0RdLyaCyWoGd, I would recommend starting with this help video in Seller University. Collect all the information and proof that you have for each instance and report the buyer through the tool in the resource. Please let me know if you have any questions.
