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Seller_ejiFQ2ymaOUmR

ODR Rate Affected Despite Using Amazon Buy Shipping

Hi

We have just had numerous A-Z claims for orders that was shipped using Amazon's Buy Shipping and as per Amazon Shipping Policy - "A-to-z Guarantee claims: If you purchase Amazon's Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims."

We have appealed these, however all we get is appealed denied, its actually getting ridiculous now, and trying to speak to amazon support is ridiculous.

Can a mod help us please?

The Order numbers are:

206-6355693-7574710

206-4155899-2607551

203-9831942-7519540

206-0647963-2265161

026-6217088-8396330

202-8110920-0187534

203-7351752-4447552

026-8835310-1908359

@Simon_Amazon@Winston_Amazon@Jona_Amazon

Thanks

31 views
6 replies
Manage Buyer Experience
Tags:A to Z Claims
00
Reply
user profile
Seller_ejiFQ2ymaOUmR

ODR Rate Affected Despite Using Amazon Buy Shipping

Hi

We have just had numerous A-Z claims for orders that was shipped using Amazon's Buy Shipping and as per Amazon Shipping Policy - "A-to-z Guarantee claims: If you purchase Amazon's Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims."

We have appealed these, however all we get is appealed denied, its actually getting ridiculous now, and trying to speak to amazon support is ridiculous.

Can a mod help us please?

The Order numbers are:

206-6355693-7574710

206-4155899-2607551

203-9831942-7519540

206-0647963-2265161

026-6217088-8396330

202-8110920-0187534

203-7351752-4447552

026-8835310-1908359

@Simon_Amazon@Winston_Amazon@Jona_Amazon

Thanks

Manage Buyer Experience
Tags:A to Z Claims
00
31 views
6 replies
Reply
6 replies
user profile
Angie_Amazon
In reply to: Seller_ejiFQ2ymaOUmR’s post

Hello @Seller_ejiFQ2ymaOUmR,

I have reviewed all the provided orders and send them to the A-Z team for further research.

Please know I don't have an estimated time on when we will hear back from them but I'll keep you posted.

Best regards,

Angie 🌼

00
user profile
Angie_Amazon
In reply to: Seller_ejiFQ2ymaOUmR’s post

Hello @Seller_ejiFQ2ymaOUmR,

Thank you for patiently waiting for the investigation to take place.

The A-Z team was able to re-investigate your order and here you have the results:

For the orders ending in 4710, 7551, 9540, 5161, 6330 and 7534, the ODR metric impact has been removed from your performance, this can take up to 48 hours to reflect.

For order ending in 7552, they have confirmed the buyer received 1 out of 2 items from the order, for this reason, you have been credited for 1 item and the ODR metric impact has been removed. This should reflect on the account in 48 hours.

For order ending in 8359, the ODR metric impact has been properly removed based on the evidence provided.

Best regards,

Angie 🪴

00
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user profile
Seller_ejiFQ2ymaOUmR

ODR Rate Affected Despite Using Amazon Buy Shipping

Hi

We have just had numerous A-Z claims for orders that was shipped using Amazon's Buy Shipping and as per Amazon Shipping Policy - "A-to-z Guarantee claims: If you purchase Amazon's Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims."

We have appealed these, however all we get is appealed denied, its actually getting ridiculous now, and trying to speak to amazon support is ridiculous.

Can a mod help us please?

The Order numbers are:

206-6355693-7574710

206-4155899-2607551

203-9831942-7519540

206-0647963-2265161

026-6217088-8396330

202-8110920-0187534

203-7351752-4447552

026-8835310-1908359

@Simon_Amazon@Winston_Amazon@Jona_Amazon

Thanks

31 views
6 replies
Manage Buyer Experience
Tags:A to Z Claims
00
Reply
user profile
Seller_ejiFQ2ymaOUmR

ODR Rate Affected Despite Using Amazon Buy Shipping

Hi

We have just had numerous A-Z claims for orders that was shipped using Amazon's Buy Shipping and as per Amazon Shipping Policy - "A-to-z Guarantee claims: If you purchase Amazon's Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims."

We have appealed these, however all we get is appealed denied, its actually getting ridiculous now, and trying to speak to amazon support is ridiculous.

Can a mod help us please?

The Order numbers are:

206-6355693-7574710

206-4155899-2607551

203-9831942-7519540

206-0647963-2265161

026-6217088-8396330

202-8110920-0187534

203-7351752-4447552

026-8835310-1908359

@Simon_Amazon@Winston_Amazon@Jona_Amazon

Thanks

Manage Buyer Experience
Tags:A to Z Claims
00
31 views
6 replies
Reply
user profile

ODR Rate Affected Despite Using Amazon Buy Shipping

by Seller_ejiFQ2ymaOUmR

Hi

We have just had numerous A-Z claims for orders that was shipped using Amazon's Buy Shipping and as per Amazon Shipping Policy - "A-to-z Guarantee claims: If you purchase Amazon's Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims."

We have appealed these, however all we get is appealed denied, its actually getting ridiculous now, and trying to speak to amazon support is ridiculous.

Can a mod help us please?

The Order numbers are:

206-6355693-7574710

206-4155899-2607551

203-9831942-7519540

206-0647963-2265161

026-6217088-8396330

202-8110920-0187534

203-7351752-4447552

026-8835310-1908359

@Simon_Amazon@Winston_Amazon@Jona_Amazon

Thanks

Manage Buyer Experience
Tags:A to Z Claims
00
31 views
6 replies
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6 replies
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user profile
Angie_Amazon
In reply to: Seller_ejiFQ2ymaOUmR’s post

Hello @Seller_ejiFQ2ymaOUmR,

I have reviewed all the provided orders and send them to the A-Z team for further research.

Please know I don't have an estimated time on when we will hear back from them but I'll keep you posted.

Best regards,

Angie 🌼

00
user profile
Angie_Amazon
In reply to: Seller_ejiFQ2ymaOUmR’s post

Hello @Seller_ejiFQ2ymaOUmR,

Thank you for patiently waiting for the investigation to take place.

The A-Z team was able to re-investigate your order and here you have the results:

For the orders ending in 4710, 7551, 9540, 5161, 6330 and 7534, the ODR metric impact has been removed from your performance, this can take up to 48 hours to reflect.

For order ending in 7552, they have confirmed the buyer received 1 out of 2 items from the order, for this reason, you have been credited for 1 item and the ODR metric impact has been removed. This should reflect on the account in 48 hours.

For order ending in 8359, the ODR metric impact has been properly removed based on the evidence provided.

Best regards,

Angie 🪴

00
Follow this discussion to be notified of new activity
user profile
Angie_Amazon
In reply to: Seller_ejiFQ2ymaOUmR’s post

Hello @Seller_ejiFQ2ymaOUmR,

I have reviewed all the provided orders and send them to the A-Z team for further research.

Please know I don't have an estimated time on when we will hear back from them but I'll keep you posted.

Best regards,

Angie 🌼

00
user profile
Angie_Amazon
In reply to: Seller_ejiFQ2ymaOUmR’s post

Hello @Seller_ejiFQ2ymaOUmR,

I have reviewed all the provided orders and send them to the A-Z team for further research.

Please know I don't have an estimated time on when we will hear back from them but I'll keep you posted.

Best regards,

Angie 🌼

00
Reply
user profile
Angie_Amazon
In reply to: Seller_ejiFQ2ymaOUmR’s post

Hello @Seller_ejiFQ2ymaOUmR,

Thank you for patiently waiting for the investigation to take place.

The A-Z team was able to re-investigate your order and here you have the results:

For the orders ending in 4710, 7551, 9540, 5161, 6330 and 7534, the ODR metric impact has been removed from your performance, this can take up to 48 hours to reflect.

For order ending in 7552, they have confirmed the buyer received 1 out of 2 items from the order, for this reason, you have been credited for 1 item and the ODR metric impact has been removed. This should reflect on the account in 48 hours.

For order ending in 8359, the ODR metric impact has been properly removed based on the evidence provided.

Best regards,

Angie 🪴

00
user profile
Angie_Amazon
In reply to: Seller_ejiFQ2ymaOUmR’s post

Hello @Seller_ejiFQ2ymaOUmR,

Thank you for patiently waiting for the investigation to take place.

The A-Z team was able to re-investigate your order and here you have the results:

For the orders ending in 4710, 7551, 9540, 5161, 6330 and 7534, the ODR metric impact has been removed from your performance, this can take up to 48 hours to reflect.

For order ending in 7552, they have confirmed the buyer received 1 out of 2 items from the order, for this reason, you have been credited for 1 item and the ODR metric impact has been removed. This should reflect on the account in 48 hours.

For order ending in 8359, the ODR metric impact has been properly removed based on the evidence provided.

Best regards,

Angie 🪴

00
Reply
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