Help with reporting seller violations
I have reported several listings that violate Amazon policy using the 'report abuse' section, but each time I get an instant, automated email saying no action can be taken due to no violation detected. The violations are there. Can someone from Amazon help me? Maybe @Sakura_Amazon_ ?
One report:
ASIN: B0DLV8W6KQ, B0F19FCPC1, B0DXFYFSFW, B0DM28JYB1, B0DM28V6Y3, B0DM2BBZH2, B0DM2D59WZ, B0DM2D6P4P, B0DM2D75V5, B0DM2D84YB
Order ID (if applicable):
Complaint ID: 11077695522
Complaint text: Seller's brand (That Chunky Yellow Mouse) using another brand (Pokemon) as a keyword. Seller has copied legitimate listings (Pokemon branded) and uses their own trademark brand on their listings to prevent other sellers listing against the product (there are no other sellers on their listings.) Example of the proper brand listed on the original listing of the first ASIN: B0D2WX4CYJ
I count 72 violating ASINs on this keyword/brand alone.
I also reported the first ASIN B0DLV8W6KQ as being a duplicate of the original ASIN B0D2WX4CYJ, but I got an automated reply for that, too:
Thank you for your report of a suspected policy violation. We cannot take action on the report as no violation has been identified on the reported B0DLV8W6KQ for the violation type selected.
ASIN: B0DLV8W6KQ
Order ID (if applicable):
Complaint ID: 11078092612
I know that the seller reports other sellers trying to list against the product because I inadvertently selected their duplicate listing when using the 'add product' tool, and within 12 hours I had a policy warninng. Here is the text:
Rights owner communication: Item is only sold on Amazon and is not available on any other market, this item is widely available as a fake so we authenticate the products and apply our trademark to the packaging, we only supply this product on Amazon so the other sellers product is a counterfeit
ASIN: B0DM2B6KFN
Complaint ID: 11063003542
Trademark asserted: UK00003979814
Infringement type: Counterfeit
The seller literally admits to relabelling the trademarked product. I have reported it to the actual rights holder also.
I have reported it to Action Fraud as well.
The seller's feedback on Amazon has multiple fake/counterfeit item claims from customers, and they all get struck out by Amazon because the seller uses FBA only.
Help with reporting seller violations
I have reported several listings that violate Amazon policy using the 'report abuse' section, but each time I get an instant, automated email saying no action can be taken due to no violation detected. The violations are there. Can someone from Amazon help me? Maybe @Sakura_Amazon_ ?
One report:
ASIN: B0DLV8W6KQ, B0F19FCPC1, B0DXFYFSFW, B0DM28JYB1, B0DM28V6Y3, B0DM2BBZH2, B0DM2D59WZ, B0DM2D6P4P, B0DM2D75V5, B0DM2D84YB
Order ID (if applicable):
Complaint ID: 11077695522
Complaint text: Seller's brand (That Chunky Yellow Mouse) using another brand (Pokemon) as a keyword. Seller has copied legitimate listings (Pokemon branded) and uses their own trademark brand on their listings to prevent other sellers listing against the product (there are no other sellers on their listings.) Example of the proper brand listed on the original listing of the first ASIN: B0D2WX4CYJ
I count 72 violating ASINs on this keyword/brand alone.
I also reported the first ASIN B0DLV8W6KQ as being a duplicate of the original ASIN B0D2WX4CYJ, but I got an automated reply for that, too:
Thank you for your report of a suspected policy violation. We cannot take action on the report as no violation has been identified on the reported B0DLV8W6KQ for the violation type selected.
ASIN: B0DLV8W6KQ
Order ID (if applicable):
Complaint ID: 11078092612
I know that the seller reports other sellers trying to list against the product because I inadvertently selected their duplicate listing when using the 'add product' tool, and within 12 hours I had a policy warninng. Here is the text:
Rights owner communication: Item is only sold on Amazon and is not available on any other market, this item is widely available as a fake so we authenticate the products and apply our trademark to the packaging, we only supply this product on Amazon so the other sellers product is a counterfeit
ASIN: B0DM2B6KFN
Complaint ID: 11063003542
Trademark asserted: UK00003979814
Infringement type: Counterfeit
The seller literally admits to relabelling the trademarked product. I have reported it to the actual rights holder also.
I have reported it to Action Fraud as well.
The seller's feedback on Amazon has multiple fake/counterfeit item claims from customers, and they all get struck out by Amazon because the seller uses FBA only.