Product CPSC Recall Violation
Our brand is not listed in the CPSC recall, but we received a recall violation in our MYC dashboard. We appealed it, and while the case is open, we haven’t received any feedback.
We understand an internal team is reviewing it. However, Amazon sent a recall notification email to customers who purchased the item as far back as 2023, while the appeal is still under review.
We also attached a few questions needing clarification from the internal team, but we still haven’t received a response. Hoping a mod can help escalate these questions to the team reviewing the appeal. Case ID: 18044312771
Product CPSC Recall Violation
Our brand is not listed in the CPSC recall, but we received a recall violation in our MYC dashboard. We appealed it, and while the case is open, we haven’t received any feedback.
We understand an internal team is reviewing it. However, Amazon sent a recall notification email to customers who purchased the item as far back as 2023, while the appeal is still under review.
We also attached a few questions needing clarification from the internal team, but we still haven’t received a response. Hoping a mod can help escalate these questions to the team reviewing the appeal. Case ID: 18044312771
5 replies
Seller_EvRQkSWRyiNuM
Tagging mods for awareness.
@Cooper_Amazon@Manny_Amazon@Glenn_Amazon
I really appreciate any help you can provide.
Seller_EvRQkSWRyiNuM
Tagging for awareness and to share the Case ID 18069315691
@Blake_Amazon @Rose_Amazon @Michelle_Amazon @Danny_Amazon @Manny_Amazon @SEAmod
Emet_Amazon
Hello @Seller_EvRQkSWRyiNuM,
Thank you for posting your concerns with a product recall violation.
Our brand is not listed in the CPSC recall, but we received a recall violation in our MYC dashboard. We appealed it, and while the case is open, we haven’t received any feedback.
We understand an internal team is reviewing it. However, Amazon sent a recall notification email to customers who purchased the item as far back as 2023, while the appeal is still under review.
We also attached a few questions needing clarification from the internal team, but we still haven’t received a response. Hoping a mod can help escalate these questions to the team reviewing the appeal. Case ID: 18044312771
I do appreciate you reaching out with your situation. The cases you provided have offer quite a bit of information surrounding your situation. I was able to understand that this involve one particular ASIN ending in "66ZX", and that you have not received any updates on the situation.
While looking over the cases, I was able to reach out to the appropriate teams who were reviewing the situation. Our teams were able to confirm that this ASIN is currently no longer eligible for reactivation at this time. The ASIN in question was identified as " a fire-pit that uses Alcohol and other liquid-burning as fuel.". Per our policy on alcohol and other liquid-burning fire pits and fireplaces, these types of products are restricted for sale.
As for the violation, typically in these situations we will require proof that this product is not a liquid fuel fire pit of some type. Since these situations are considered a dispute only scenario, we can only accept proof that this product does not violation our policy. If this is a situation were the product does indeed violate this policy, the violation will typically remain for 180-day or roughly 6 months, another options if available would be to acknowledge the policy violation. If you acknowledge the violation, and it is accepted, the violation will be removed but you will never be allowed to list the product again. If rejected, it will remain for the 180-days from the date received.
I have not received or found any updates or communication on the recall messaging you mentioned, and the screenshots you provided in the cases regarding the messaging were not accessible, providing me errors when trying to open them. So I can attempt to look further into your situation, are there any other cases you may have where these examples were shared? This may allow me more visibility into the issue so I can see what available options there are to help resolve this situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
