Hey folks,

We’re about to initiate a public recall for an Amazon-sold product and plan to handle it manually (we won’t be opting into RLS). Our goal is simply to remove every unit from the market.

Questions:

Blanket refunds: Are we required to refund every customer automatically, even if they never respond to the recall notice?

Proof of disposal: Would it be acceptable to refund only after a customer confirms they’ve disposed of the product, or is that against best practice/Amazon policy?

Typical process: For those who’ve done a manual recall before, how did you handle non-responsive customers?

Any insight or experience would be greatly appreciated—thanks!