Dear Seller Support
I am writing to seek assistance regarding the recent deactivation of my seller account due to late shipments related to an error in my delivery settings. I had mistakenly enabled two-day delivery, which led to fulfilling over 1,000 orders, with 30 orders being delayed.
I understand that to reactivate my account, I need to provide specific documentation. However, I am unclear about the exact information required and how to best present my case. Unfortunately, I do not have an account health specialist to guide me through this process.
Could you please clarify what documentation you need from me and provide any additional guidance on how to proceed with my appeal? I am eager to resolve this issue and ensure compliance moving forward.
Dear Seller Support
I am writing to seek assistance regarding the recent deactivation of my seller account due to late shipments related to an error in my delivery settings. I had mistakenly enabled two-day delivery, which led to fulfilling over 1,000 orders, with 30 orders being delayed.
I understand that to reactivate my account, I need to provide specific documentation. However, I am unclear about the exact information required and how to best present my case. Unfortunately, I do not have an account health specialist to guide me through this process.
Could you please clarify what documentation you need from me and provide any additional guidance on how to proceed with my appeal? I am eager to resolve this issue and ensure compliance moving forward.
2 replies
Dominic_Amazon
Hi @Seller_tf5kEvf9bcra0,
Dominic from Amazon here, please create this thread in our Account Health section of the forums. One of our team members will be able to assist and potentially help with account reactivation.
Best,
Dominic
