USPS First Class/Ground Advantage Package Destroyed by USPS
The buyer returned the item because it is not in working condition at all. Totally ruined. How do I get reimbursed for this? It was not priority so it doesn't have the $100 insurance that priority comes with.
I did try to do some reserach and I found this posted on Amazon.
"USPS package insurance via U-PIC
When you buy shipping services from USPS, you can also buy up to $5,000 additional insurance through U-PIC.
For Express Mail and Priority Mail, USPS automatically provides $100 and $50 of insurance, respectively, at no additional charge.
We recommend typing the Shipping ID into the Seller memo section of the Order Detail page, so you will be able to easily find it if you want to file a claim. The Shipping ID is under the barcode on the actual shipping label.
If a package is damaged, you can file a claim as soon as the buyer informs you of the damage. If a package is lost, you must wait 30 days before filing a claim.
To file a U-PIC claim, read the U-PIC / Amazon Coverage Rules and follow the U-PIC Claim Instructions.
To file a claim with USPS for the first $100 of Express Mail insurance or for the first $50 of Priority Mail insurance, go to File a Claim on the USPS website."
When I try to click on the link it gives for the U-PIC insurance the link is broken and it doesn't go anywhere?
How do I get reimbursed for this?
USPS First Class/Ground Advantage Package Destroyed by USPS
The buyer returned the item because it is not in working condition at all. Totally ruined. How do I get reimbursed for this? It was not priority so it doesn't have the $100 insurance that priority comes with.
I did try to do some reserach and I found this posted on Amazon.
"USPS package insurance via U-PIC
When you buy shipping services from USPS, you can also buy up to $5,000 additional insurance through U-PIC.
For Express Mail and Priority Mail, USPS automatically provides $100 and $50 of insurance, respectively, at no additional charge.
We recommend typing the Shipping ID into the Seller memo section of the Order Detail page, so you will be able to easily find it if you want to file a claim. The Shipping ID is under the barcode on the actual shipping label.
If a package is damaged, you can file a claim as soon as the buyer informs you of the damage. If a package is lost, you must wait 30 days before filing a claim.
To file a U-PIC claim, read the U-PIC / Amazon Coverage Rules and follow the U-PIC Claim Instructions.
To file a claim with USPS for the first $100 of Express Mail insurance or for the first $50 of Priority Mail insurance, go to File a Claim on the USPS website."
When I try to click on the link it gives for the U-PIC insurance the link is broken and it doesn't go anywhere?
How do I get reimbursed for this?
1 reply
TaylorR_Amazon
Hi @Seller_8WD90AQIKKxcQ, I do see that those links are broken on USPS package insurance via U-PIC! I will see about updating that page. If you go to https://u-pic.com/claims, you will see an option for Amazon clients.
