Dropshipping policy violation
Dropshipping policy violation
I received a dropshipping policy violation notice and my account was suspended. What should I do and how should I write an appeal?
Dropshipping policy violation
Dropshipping policy violation
I received a dropshipping policy violation notice and my account was suspended. What should I do and how should I write an appeal?
4 replies
Seller_OvL8C4BJWiuS9
Pack it up. The notice you received explains your next steps. You write the appeal as they ask you to in the notice you received.
Seller_nRFmxiQg4EGrw
One aspect you failed to mention:
Did you dropship? Ever? Even once?
If "Yes", then you're likely done.
If "No", then post your notice, along with any appeals you have submitted (redact any personal info), and someone might be able to help.
But if you've ever dropshipped, don't waste the time of the forum trying to fight it.
Seller_4zBzdtgCyS9EI
As long as you don't know how to write that appeal, you still have not learned what policies you violated or why.
Slimmest of chances to come back from a drop shipping violation, NO chance if you cannot convince them that you have learned ALL policies concerning sourcing and have proof of a relationship with a brand approved distributor...
Troy_Amazon
Hi @Seller_gAxIafV4VUDot,
Thank you for your post. I understand your account has been deactivated for drop shipping violations.
For these kinds of deactivations, either a robust plan of action where you describe what happened in addition to any applicable supporting documentation, or a dispute where you prove that no violation has occurred will need to be accepted in order to reactivate the account. With either path you choose, your primary goal will be to establish how you did not violate our Drop Shipping policy.
The plan of actions will need to consist of three main portions: the root cause, corrective actions, and preventative measures.
For the root cause portion, you will need to provide information about the violation of the drop shipping policy itself. You will want to provide details regarding your product sourcing, business practices, and shipping process. If you used a third party to assist with the account, you will need to provide any company information and contract agreements regarding this third party in addition to a detail explanation regarding their roles and responsibilities within your account. Within the root cause portion, you will want to provide as much detail as you possibly can regarding the information I have just described.
Corrective actions would be a description of the actions you took in response to the violation. Did you reach out to your customers when these issues occurred? What changes did you make to your shipping process? Were any orders cancelled? How did you fix the problem as you became aware of the issue?
The preventative measures portion of the appeal would be a detailed description of the processes you will put in place to keep the violation from happening again. Essentially, how will you no longer violate the drop shipping policy. With that in mind, you will still want to provide sourcing details for your products (even if you plan to use FBA going forward). If you have a supplier lined up, you will want to provide information regarding said supplier.
Your second option in response to this deactivation is to provide a dispute showing that no violation has taken place. If you choose this option, you will need to provide proof that no violation of the drop shipping policy took place.
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
