Feedback Removal Request for OrderID: 701-7403445-9061033
Hello Amazon Support Team,
As a seller on Amazon, we have consistently prioritized customer satisfaction.
A customer left 1-star feedback with the comment "Came with missing parts and also damaged. Didn't come with manual either.". However, I believe this feedback is not related to the seller's performance but rather to the product itself.
In addition, we helped the customer to return the item and a full refund has been processed. We have already resolved the customer's issue.
We wanted to contact Amazon to remove the feedback team to resolve this issue, but Amazon seemed to have a bug in the past 5 days. We were unable to contact the team through Live support (It always says "Wait time is unavailable.", but now is their available time), which caused us to lose the opportunity to remove the feedback. It caused our ODR score to increase by giving unfair negative feedback. We hope you will reconsider this decision.
Order ID - 701-7403445-9061033, ID -17045756181
Thank you for your attention and support. @Roberto_Amazon
Sincerely.
Feedback Removal Request for OrderID: 701-7403445-9061033
Hello Amazon Support Team,
As a seller on Amazon, we have consistently prioritized customer satisfaction.
A customer left 1-star feedback with the comment "Came with missing parts and also damaged. Didn't come with manual either.". However, I believe this feedback is not related to the seller's performance but rather to the product itself.
In addition, we helped the customer to return the item and a full refund has been processed. We have already resolved the customer's issue.
We wanted to contact Amazon to remove the feedback team to resolve this issue, but Amazon seemed to have a bug in the past 5 days. We were unable to contact the team through Live support (It always says "Wait time is unavailable.", but now is their available time), which caused us to lose the opportunity to remove the feedback. It caused our ODR score to increase by giving unfair negative feedback. We hope you will reconsider this decision.
Order ID - 701-7403445-9061033, ID -17045756181
Thank you for your attention and support. @Roberto_Amazon
Sincerely.
2 replies
Christine_Amazon
Hello @Aosom_Canada_715
Christine here from Amazon Forums.
I will bring your case to the team in charge, for them to review it.
Please know that while I can escalate your case internally, I can not guarantee any outcome.
As soon as I have more information, I will contact you through here.
Hope you have a great day!
Christine.
Christine_Amazon
Hello @Seller_k2FMpWyWP20SJ
Christine here.
The team in charge was able to review your case, however after checking the information they confirm this feedback does not qualify for a removal.
Please see our guidelines in the link below:
Can Amazon remove buyer feedback?
Christine.
