There Is No "Take a Photo of Your Face" Feature - Acct Deactivated
My account was deactivated and I was told to provide more information to verify my identity. I uploaded a bill to prove my name and address, but was told it wasn't enough and I had to use the "take a photo of my face" feature or join a video call with an associate. There is no option to do either of these things and no link was provided in the email. I uploaded a camera shot of my face together with my photo ID and it was rejected. I feel like Amazon is going to ask for a DNA sample or a pint of blood next. What more do I have to do to prove that I'm me? And where is the "take a photo of my face" feature they keep telling me to use that doesn't actually exist?
There Is No "Take a Photo of Your Face" Feature - Acct Deactivated
My account was deactivated and I was told to provide more information to verify my identity. I uploaded a bill to prove my name and address, but was told it wasn't enough and I had to use the "take a photo of my face" feature or join a video call with an associate. There is no option to do either of these things and no link was provided in the email. I uploaded a camera shot of my face together with my photo ID and it was rejected. I feel like Amazon is going to ask for a DNA sample or a pint of blood next. What more do I have to do to prove that I'm me? And where is the "take a photo of my face" feature they keep telling me to use that doesn't actually exist?
1 reply
CR_Amazon
@Seller_mwIkbSDYkprdI
Hello there, my name is CR and wanted to hop in here. I took a quick look at your account and see the the instructions on how to submit your information are in your 7/14/2024 performance notification.
Please read and review the entire notification as it provides you with options and then the instructions on how to complete the one chosen. Make sure to scroll down on the notification to review its entire contents.
CR_Amazon
