AMAZON ACCOUNT HAS BEEN DEACTIVATED DUE TO AUTHENTICTY
My account has been deactivated due to section3. They have taken this measure because they have concerns about the authenticity of the items listed. We prove the authenticity with authentic invoice and receipts but Still AMAZON NOT REACTIVATING MY ACCOUNT. I submitted appeal many times with all authentic documents including AMAZON appeal letter but still not reactivated my account.
Very Frustrating.......
AMAZON ACCOUNT HAS BEEN DEACTIVATED DUE TO AUTHENTICTY
My account has been deactivated due to section3. They have taken this measure because they have concerns about the authenticity of the items listed. We prove the authenticity with authentic invoice and receipts but Still AMAZON NOT REACTIVATING MY ACCOUNT. I submitted appeal many times with all authentic documents including AMAZON appeal letter but still not reactivated my account.
Very Frustrating.......
5 replies
Seller_OvL8C4BJWiuS9
Receipts are not valid documents to prove authenticity. Supposing you are selling a brand's products, you need a LOA from the brand. The invoices you said you are supplying cannot be verified as legitimate.
Seller_J46Ruz3VzvWCV
Unless you source from an authorized brand approved distributor your invoices/receipts won't be accepted.
If Amazon is allowing you to submit an appeal, you can post that for advice. Tag me and I'll critique it for you.
Nikki_Amazon
Greetings Favoright_510,
I'm sorry for the delay in responding to your post here at the Seller Forums. Our team of moderators is constantly working to address all inquiries as soon as we can.
"We prove the authenticity with authentic invoice and receipts but Still AMAZON NOT REACTIVATING MY ACCOUNT. I submitted appeal many times with all authentic documents including AMAZON appeal letter but still not reactivated my account."
In partnership with Seller Support and Account Health Support, I have confirmed that your case has been escalated for a higher level of investigation. This investigation is currently under review, so we will need to await the resolution from the review team before providing any further assistance, if necessary.
Please keep an eye on your performance notifications, emails, and case logs for any updates, and feel free to reply to this thread if you receive any updates.
The forums community and I are committed to assisting you. Feel free to share any updates so we can support you moving forward.
Wish you all the best,
Nikki
