Hello fellow sellers,

I'm reaching out in utter desperation and hoping someone here has experienced this frustrating loop and can offer guidance.

My Amazon seller account has been deactivated since October 2024 (that's 8 months now!) for a product that I only listed and never actually sold.

Since then, I have been tirelessly appealing this decision. Each time, despite providing comprehensive documentation, I receive the same unhelpful, templated "insufficient information to reactivate" response.

Here's what I have submitted repeatedly:

*Invoice for the product: Clearly showing purchase from the distributor.

*Distributor Authorization Letter: A formal letter from the distributor confirming my authorization to sell their products.

*Bank Statement: Proof of transaction matching the invoice.

*Email Dispatch Proof: Confirmation emails received directly from the distributor for the order.

My distributor is a fully authorized and legitimate distributor. I've done everything by the book, but I just keep hitting a wall with these generic responses.

Now, to make things worse, my ability to contact Amazon Seller Support has been severely restricted:

The "Call option" on my Account Health page is now completely gone.

When I click the "Contact Us" link, it displays the message: "Sorry, you are not authorised to view this page."

I am completely locked out of communicating directly with Amazon to escalate this or request an internal review. This is incredibly damaging as my account remains deactivated for a product I haven't even sold.

Has anyone faced a similar situation where contact options are completely removed for a deactivated account? How did you manage to get through to a human agent or request an internal appeal review when the usual channels are blocked?

Any advice or successful strategies would be immensely appreciated. I feel completely helpless.

Thank you in advance for your time and help.

Regards,