Unable to Share Reviews Between ASINs Due to Different General Ledger - Multiple Cases Unresolved
I'm facing a persistent issue with review sharing between ASINs that I hope someone can provide insights on. Despite opening multiple cases with Seller Support, the problem remains unresolved.
Issue Description
- Unable to share reviews between related ASINs
- Root cause: Different General Ledger assignments
- Multiple support cases opened without resolution
- Affecting product visibility and sales performance
Any guidance or suggestions would be greatly appreciated. I'm particularly interested in hearing from sellers who successfully resolved this issue.
Unable to Share Reviews Between ASINs Due to Different General Ledger - Multiple Cases Unresolved
I'm facing a persistent issue with review sharing between ASINs that I hope someone can provide insights on. Despite opening multiple cases with Seller Support, the problem remains unresolved.
Issue Description
- Unable to share reviews between related ASINs
- Root cause: Different General Ledger assignments
- Multiple support cases opened without resolution
- Affecting product visibility and sales performance
Any guidance or suggestions would be greatly appreciated. I'm particularly interested in hearing from sellers who successfully resolved this issue.
1 reply
Glenn_Amazon
Hi there @Seller_Hz35TSnyY8R43,
Thanks for reaching out with your concerns with your products that aren't sharing reviews. In order to assist and troubleshoot I will need your most recent Case ID. In general the solution to this problem is ensuing the Category is updated so the products in the variation are no longer in conflict however depending on the products the Catalog Team might reject the changes. Once I get your details I can see what escalation options exist. Thank you for your understanding.
-Glenn
