Urgent Request for Expedited Review of Children's Toy Compliance Complaint - Case ID: 17027793201, 17339239871
Dear Amazon Review Team:
Hello! Hope everything goes well with you.
We sincerely request your assistance in expediting the review progress of the following two children's toy compliance complaints:
Case ID 17027793201: Submitted on January 16, 2025
Case ID 17339239871: Submitted on March 4, 2025
As of now, the review cycle of both cases has far exceeded the standard processing time of 15 working days. We understand that the team is busy, but we have followed up several times via email and seller platform since the initial submission (the most recent reminder date is March 28, 2025), and have not received any progress feedback so far.
As the products have been unsalable for a long time, we are facing the following serious impacts:
Continued loss of sales opportunities during the peak season
Inventory turnover is blocked, resulting in increased storage costs
Consumer service experience is affected
We fully agree with Amazon's strict requirements for children's product safety, and have provided complete CPC certification, product testing reports and compliance documents at the time of initial submission. We kindly ask the team to give priority to our appeal. If any additional materials are required during the review process, please feel free to contact us by email.
Sincerely thank you for your attention and support to this matter, and look forward to your professional guidance to resume normal product sales as soon as possible.
I wish you all the best!
Sincerely
Urgent Request for Expedited Review of Children's Toy Compliance Complaint - Case ID: 17027793201, 17339239871
Dear Amazon Review Team:
Hello! Hope everything goes well with you.
We sincerely request your assistance in expediting the review progress of the following two children's toy compliance complaints:
Case ID 17027793201: Submitted on January 16, 2025
Case ID 17339239871: Submitted on March 4, 2025
As of now, the review cycle of both cases has far exceeded the standard processing time of 15 working days. We understand that the team is busy, but we have followed up several times via email and seller platform since the initial submission (the most recent reminder date is March 28, 2025), and have not received any progress feedback so far.
As the products have been unsalable for a long time, we are facing the following serious impacts:
Continued loss of sales opportunities during the peak season
Inventory turnover is blocked, resulting in increased storage costs
Consumer service experience is affected
We fully agree with Amazon's strict requirements for children's product safety, and have provided complete CPC certification, product testing reports and compliance documents at the time of initial submission. We kindly ask the team to give priority to our appeal. If any additional materials are required during the review process, please feel free to contact us by email.
Sincerely thank you for your attention and support to this matter, and look forward to your professional guidance to resume normal product sales as soon as possible.
I wish you all the best!
Sincerely
1 reply
Glenn_Amazon
Hi there @Seller_DBiAjhaUE729z,
I've reviewed your Cases and at this time the team has replied to you with what is missing from your documents. You will want to ensure that the information on the detail page matches the information on the test exactly, particularly the Age attribute. Once you have updated your information as indicated on the case you can appeal for reinstatement. Thank you for your understanding.
-Glenn
