Account Deactivated
Hi, I have had my account deactivated for over a month now and this was the email I received:
We received your submission but do not have enough information to reactivate your account at this time.
To reactivate your account, you first need to successfully appeal all policy violations on any and all other selling accounts that are enforced by submitting appeals for each enforcement. Please follow the instructions in the communication received for that account or by signing into your Seller Central account.
How do I send the required information?
Please click on the View Appeal button on the Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.
We're here to help.
If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct" (https://sellercentral-europe.amazon.com/gp/help/1801).
You can view your account performance (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
The reason for the deactivation (as I understand it) is that the account associate with my main account was deactivated first because of ID verification issue. I have gone back into the associated account (abandoned a long time ago as I could not get it verfied) and tried everything to get it verified. I have supplied all requested documents several times but always get the same response. Recently my last few attempts have simply been ignored and I have had no response from Amazon. I simply want to have a video call so I can verify my ID. Is anyone in the same situation?
Account Deactivated
Hi, I have had my account deactivated for over a month now and this was the email I received:
We received your submission but do not have enough information to reactivate your account at this time.
To reactivate your account, you first need to successfully appeal all policy violations on any and all other selling accounts that are enforced by submitting appeals for each enforcement. Please follow the instructions in the communication received for that account or by signing into your Seller Central account.
How do I send the required information?
Please click on the View Appeal button on the Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.
We're here to help.
If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct" (https://sellercentral-europe.amazon.com/gp/help/1801).
You can view your account performance (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
The reason for the deactivation (as I understand it) is that the account associate with my main account was deactivated first because of ID verification issue. I have gone back into the associated account (abandoned a long time ago as I could not get it verfied) and tried everything to get it verified. I have supplied all requested documents several times but always get the same response. Recently my last few attempts have simply been ignored and I have had no response from Amazon. I simply want to have a video call so I can verify my ID. Is anyone in the same situation?
4 replies
Seller_k2X0L9mVRT0pW
You cannot simply open a second account because you fail verification on the first account - it is not allowed. The only account that they will allow is the first one. You need to go back and get that one verified and then close the seond account. This is your only option - a video call wont help you now.
Simon_Amazon
Hello @Seller_T3D4vU4fqS9Eu,
Here Simon from Amazon, happy to help.
Have you tried to contact the Account Health Support team via the 'Call Me Now' button?
You can find the button in the top-right corner of the Account Health Dashboard in Seller Central.
Please let me know if you need any assistance.
Best,
Simon
