Hello @Seller_ZxdiNRFzemz2o,

Thank you for posting your concerns with your account deactivation.

Seller_ZxdiNRFzemz2o

We have taken this measure because information available to us indicates that you have not fulfilled orders after confirming shipment.

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As the notice states, there was concerns of orders being confirmed but not shipped. Were there any situations you are aware of were this occurred?

Seller_ZxdiNRFzemz2o

If you believe that there has been an error, please submit an explanation by clicking the “Reactivate your account” button on the banner at the top of the on the “Account Health” page in Seller Central:

Your explanation should include the following information:

– Tracking information for recently shipped self-fulfilled orders.

– Evidence of fulfilment or delivery of recently shipped self-fulfilled orders that may include buyer confirmation of receipt or proof of delivery documentation.

– The address (URL or store address) of other stores (including other Amazon accounts) where you sell these products and can demonstrate proof of delivery.

– Evidence to support identification of your business, e.g., business website or email, company bank information or business registration information, if this is not already available on your Amazon account. Please also make sure that your account is updated with your latest business information.

– In the case where you are facing genuine logistics issues or delays, provide reasons and supporting evidence associated with any delays in your order delivery.

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Seller_ZxdiNRFzemz2o

-- Supporting evidence that you have inventory to fulfill all of the orders placed, including those we have requested proof of fulfillment and delivery for. This includes but is not limited to copies of invoices (backed with proof of payment from your financial institution, such as credit card or a bank statement, showing remittance of payment for the amount of the invoice), receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days.

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I do see that you're also providing the dispute requirements to show proof of compliance. You also mentioned providing evidence, can you clarify exactly what you provided?

As noted in the notification, we will need valid invoices that shows proof that you were in possession of the products and that they were sourced appropriately. You can find our invoice requirements listed in our responsible sourcing help page. Did your sourcing documents meet our requirements on this help page?

We are also asking for supporting business information such as bank statements, business registration details, company or business website. What supporting details did your offer in this situation.

Finally and most important, tracking. What review of your account have you conducted to understand the situation? Have you confirmed all of your tracking details, or reviewed your warehouses process to see if there was a situation were an order was confirm and not shipped?

Can you provide full confirmation that all orders were shipped and confirmed, as noted this could be tacking ID showing delivery, delivery confirmation.

This is a dispute only scenario, thus if we are unable to fully confirm that you have complied with these policies, the account may not be eligible for reactivation.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.