inr policy not being followed
Order ID: # 113-1690314-9475455
need mod to look into this as appeal was rejected
a to z claim for paid by seller for a order that is covered by amazons INR policy. item shipped on time with amazon buy shipping purchased.
Ship by: Wed, Sep 18, 2024 PDT
Deliver by: Tue, Sep 24, 2024 PDT
Purchase date: Tue, Sep 17, 2024, 1:52 PM PDT
Wed, Sep 18, 2024, 7:38 PM PDT Package arrived at a carrier facility.
Wed, Sep 18, 2024, 6:23 PM PDT Package arrived at a carrier facility.
Tue, Sep 17, 2024, 2:27 PM PDT Package left the shipper facility
INR policy states buy shipping through amazon and ship order by the shipping date (scanned by post office), both of those conditions where met and this order should be covered under the stated policy and should be paid by amazon and not be counted against my ODR
inr policy not being followed
Order ID: # 113-1690314-9475455
need mod to look into this as appeal was rejected
a to z claim for paid by seller for a order that is covered by amazons INR policy. item shipped on time with amazon buy shipping purchased.
Ship by: Wed, Sep 18, 2024 PDT
Deliver by: Tue, Sep 24, 2024 PDT
Purchase date: Tue, Sep 17, 2024, 1:52 PM PDT
Wed, Sep 18, 2024, 7:38 PM PDT Package arrived at a carrier facility.
Wed, Sep 18, 2024, 6:23 PM PDT Package arrived at a carrier facility.
Tue, Sep 17, 2024, 2:27 PM PDT Package left the shipper facility
INR policy states buy shipping through amazon and ship order by the shipping date (scanned by post office), both of those conditions where met and this order should be covered under the stated policy and should be paid by amazon and not be counted against my ODR
8 replies
Seller_Vc0cRDBNC5XjG
Time Location Event Details
Sat, Sep 21, 2024, 6:01 PM PDT Package delivered.
Sat, Sep 21, 2024, 6:10 AM PDT Package is out for delivery.
Sat, Sep 21, 2024, 4:50 AM PDT Package arrived at a carrier facility.
Sat, Sep 21, 2024, 2:39 AM PDT Package arrived at a carrier facility.
Sat, Sep 21, 2024, 1:54 AM PDT Package arrived at a carrier facility.
Sat, Sep 21, 2024, 1:12 AM PDT Package left the carrier facility.
Sat, Sep 21, 2024, 1:03 AM PDT Package left the carrier facility.
Fri, Sep 20, 2024, 4:02 PM PDT Package arrived at a carrier facility.
Fri, Sep 20, 2024, 8:17 AM PDT Package arrived at a carrier facility.
Fri, Sep 20, 2024, 7:48 AM PDT Package arrived at a carrier facility.
Fri, Sep 20, 2024, 2:48 AM PDT Package left the carrier facility.
Fri, Sep 20, 2024, 2:29 AM PDT Package arrived at a carrier facility.
Thu, Sep 19, 2024, 8:00 AM PDT Package left the carrier facility.
Thu, Sep 19, 2024, 7:51 AM PDT Package left the carrier facility.
Wed, Sep 18, 2024, 7:38 PM PDT Package arrived at a carrier facility.
Wed, Sep 18, 2024, 6:23 PM PDT Package arrived at a carrier facility.
Tue, Sep 17, 2024, 2:27 PM PDT Package left the shipper facility
Seller_Vc0cRDBNC5XjG
@Cooper_Amazon @Micah_Amazon @Atlas_Amazon @Sonny_Amazon
Quincy_Amazon
Hello @Seller_Vc0cRDBNC5XjG
Thank you for posting your inquiry to the Forums and for providing that order ID number.
I looked into the order ID and the reason for the outcome of the claim is because the buyer messaged you via buyer-seller messaging regarding not having received the item and there was no response within 48 hours. Please note that a claim is automatically granted if you did not respond to the customer's delivery-related issue within 48 hours via Buyer-Seller Messages. You can review this help page that details other scenarios in which a claim is automatically granted.
Regards,
Quincy_Amazon
