false 1 star rating
We have sold USED-LIKE NEW item with condition notes stating that packaging will be damaged. We contacted customer prior to dispatch to confirm they are aware of this condition - NO RESPONSE.
Now the customer left a 1 star rating stating that we did not disclose item's condition till after dispatching it to him and the box is damaged!
Asked amazon to remove this as this is completely false, but amazon keeps on rejecting it and refusing to remove it!
Case number 10699465202
anyone could help with this?
false 1 star rating
We have sold USED-LIKE NEW item with condition notes stating that packaging will be damaged. We contacted customer prior to dispatch to confirm they are aware of this condition - NO RESPONSE.
Now the customer left a 1 star rating stating that we did not disclose item's condition till after dispatching it to him and the box is damaged!
Asked amazon to remove this as this is completely false, but amazon keeps on rejecting it and refusing to remove it!
Case number 10699465202
anyone could help with this?
14 replies
Seller_QuM1AZgzfU9x4
Your issue may be that i believe under Amazon's condition guidelines an item cannot be "like new" if the packaging is damaged.
Seller_ajEdAGqwDCZDe
@Julia_Amzncan you please help with the removal of this one please? I can not reopen the case
we could not be anymore transparent with this product but if the buyer is not checking the condition notes or replying to our messages how is this our problem?
Sarah_Amzn
Hello @Seller_ajEdAGqwDCZDe,
This is Sarah with Amazon.
I have contacted the partner team and will let you know as soon as I have an update.
Kind regards,
Sarah.
