Return not received
Amazon issued the return label to the buyer, who then sent back the item. I am surprised Amazon not understand the problem the customer return the item, but item is lost in the post, Amazon not allow me a to z and not allow safety T claim, also not giving me refund what I have to do
Return not received
Amazon issued the return label to the buyer, who then sent back the item. I am surprised Amazon not understand the problem the customer return the item, but item is lost in the post, Amazon not allow me a to z and not allow safety T claim, also not giving me refund what I have to do
1 reply
Quincy_Amazon
Hello @Seller_0K5rEwD6rkDlW
Thank you for posting your inquiry to the Forums.
I understand that a return was lost in transit by the carrier.
Orders that are damaged or lost in return transit are not eligible for reimbursement from SAFE-T including the Amazon fees or send shipping label costs. Contractually, you are the shipper of record and may file a claim with the carrier to recover any loss. I have included a help page below that provides additional information on how to file a claim based on which carrier was used.
Optional coverage for loss or damage
Regards,
Quincy_Amazon
