Item Never Arrived, Full Refund?
I guess I just started paying attention to this, but I noticed my FBA customers are getting full refunds when they claim the item never arrived.
Am I missing something? Isn't this an issue with the shipment/fulfillment, and not with the seller? Also, I assume Amazon just takes their word for it, or is there any investigation?
Item Never Arrived, Full Refund?
I guess I just started paying attention to this, but I noticed my FBA customers are getting full refunds when they claim the item never arrived.
Am I missing something? Isn't this an issue with the shipment/fulfillment, and not with the seller? Also, I assume Amazon just takes their word for it, or is there any investigation?
5 replies
Seller_0rXAME9V4LQSx
If you don't know how common this is you should put your account on vacation and start doing a lot of studying. This is one of the many many ways you lose money daily on this platform.
Seller_4zBzdtgCyS9EI
According to Amazon FBA reimbursement services, you can expect a reimbursement only when: If a customer receives FBA refunds for an item, but it is not returned to the Amazon fulfillment center within 45 days of being returned.
Reimbursements. Anytime Amazon refunds a customer or sends a replacement item, they'll charge your FBA seller account for some or all of the refund value. You may also be debited for a restocking fee if the item was opened, and a returns processing fee of $2.12 to $75.08 per item (depending on product size).
If the item has not been returned to FBA after 45 days, you can file a claim, but you wont get the full price.
