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Seller_3fcW0jeyuVX9h

FBA Shipment lost shipment ID:FBA181TJTZT0

Hello @Sunnie_Amazon

Case ID 16526464321

My shipment ID:FBA181TJTZT0, shipped on May 24th and there is no updated after May 27 and it haven't moved after that.

I also contacted UPS and they said it is lost but they can not help further since it is created on amazon using amazon partner carrier so amazon have to follow up as well as contact UPS.

My shipment ID:FBA181TJTZT0, shipped on May 24th and there is no updated after May 27 and it haven't moved after that.

I also contacted UPS and they said it is lost but they can not help further since it is created on amazon using amazon partner carrier so amazon have to follow up as well as contact UPS.

I created case before and they delayed investigation.

Now amazon is saying that they can't track the shipment on UPS site and the reason is the shipment is more than 4 months old.

I have provided email response from UPS which says amazon is owner and they provide detail to amazon only. However seller support is not contacting the UPS and asking me to provide the details. I provided all available details but they don't see tracking so not considering details.

Please help.

Thank You

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2 replies
Fulfil Orders
Tags:Fulfilment, Ship to FC, UPS
10
Reply
user profile
Seller_3fcW0jeyuVX9h

FBA Shipment lost shipment ID:FBA181TJTZT0

Hello @Sunnie_Amazon

Case ID 16526464321

My shipment ID:FBA181TJTZT0, shipped on May 24th and there is no updated after May 27 and it haven't moved after that.

I also contacted UPS and they said it is lost but they can not help further since it is created on amazon using amazon partner carrier so amazon have to follow up as well as contact UPS.

My shipment ID:FBA181TJTZT0, shipped on May 24th and there is no updated after May 27 and it haven't moved after that.

I also contacted UPS and they said it is lost but they can not help further since it is created on amazon using amazon partner carrier so amazon have to follow up as well as contact UPS.

I created case before and they delayed investigation.

Now amazon is saying that they can't track the shipment on UPS site and the reason is the shipment is more than 4 months old.

I have provided email response from UPS which says amazon is owner and they provide detail to amazon only. However seller support is not contacting the UPS and asking me to provide the details. I provided all available details but they don't see tracking so not considering details.

Please help.

Thank You

Fulfil Orders
Tags:Fulfilment, Ship to FC, UPS
10
24 views
2 replies
Reply
2 replies
user profile
Ricardo_Amazon
In reply to: Seller_3fcW0jeyuVX9h’s post

Hello @Seller_3fcW0jeyuVX9h,

Ricardo from Amazon here. Thanks for reaching out.

I would like to inform you I have reached out to our Escalations team so they can research the issue with the missing units from shipment FBA181TJTZT0.

Once I receive a response I will be letting you know.

00
user profile
Ricardo_Amazon
In reply to: Seller_3fcW0jeyuVX9h’s post

Hey @Seller_3fcW0jeyuVX9h,

Ricardo once again.

Our Escalations team has opened Case ID: 16737970231 where they will continue to work with you and respective stakeholders until the issue is resolved.

Thanks for bringing this to our attention.

00
Follow this discussion to be notified of new activity
user profile
Seller_3fcW0jeyuVX9h

FBA Shipment lost shipment ID:FBA181TJTZT0

Hello @Sunnie_Amazon

Case ID 16526464321

My shipment ID:FBA181TJTZT0, shipped on May 24th and there is no updated after May 27 and it haven't moved after that.

I also contacted UPS and they said it is lost but they can not help further since it is created on amazon using amazon partner carrier so amazon have to follow up as well as contact UPS.

My shipment ID:FBA181TJTZT0, shipped on May 24th and there is no updated after May 27 and it haven't moved after that.

I also contacted UPS and they said it is lost but they can not help further since it is created on amazon using amazon partner carrier so amazon have to follow up as well as contact UPS.

I created case before and they delayed investigation.

Now amazon is saying that they can't track the shipment on UPS site and the reason is the shipment is more than 4 months old.

I have provided email response from UPS which says amazon is owner and they provide detail to amazon only. However seller support is not contacting the UPS and asking me to provide the details. I provided all available details but they don't see tracking so not considering details.

Please help.

Thank You

24 views
2 replies
Fulfil Orders
Tags:Fulfilment, Ship to FC, UPS
10
Reply
user profile
Seller_3fcW0jeyuVX9h

FBA Shipment lost shipment ID:FBA181TJTZT0

Hello @Sunnie_Amazon

Case ID 16526464321

My shipment ID:FBA181TJTZT0, shipped on May 24th and there is no updated after May 27 and it haven't moved after that.

I also contacted UPS and they said it is lost but they can not help further since it is created on amazon using amazon partner carrier so amazon have to follow up as well as contact UPS.

My shipment ID:FBA181TJTZT0, shipped on May 24th and there is no updated after May 27 and it haven't moved after that.

I also contacted UPS and they said it is lost but they can not help further since it is created on amazon using amazon partner carrier so amazon have to follow up as well as contact UPS.

I created case before and they delayed investigation.

Now amazon is saying that they can't track the shipment on UPS site and the reason is the shipment is more than 4 months old.

I have provided email response from UPS which says amazon is owner and they provide detail to amazon only. However seller support is not contacting the UPS and asking me to provide the details. I provided all available details but they don't see tracking so not considering details.

Please help.

Thank You

Fulfil Orders
Tags:Fulfilment, Ship to FC, UPS
10
24 views
2 replies
Reply
user profile

FBA Shipment lost shipment ID:FBA181TJTZT0

by Seller_3fcW0jeyuVX9h

Hello @Sunnie_Amazon

Case ID 16526464321

My shipment ID:FBA181TJTZT0, shipped on May 24th and there is no updated after May 27 and it haven't moved after that.

I also contacted UPS and they said it is lost but they can not help further since it is created on amazon using amazon partner carrier so amazon have to follow up as well as contact UPS.

My shipment ID:FBA181TJTZT0, shipped on May 24th and there is no updated after May 27 and it haven't moved after that.

I also contacted UPS and they said it is lost but they can not help further since it is created on amazon using amazon partner carrier so amazon have to follow up as well as contact UPS.

I created case before and they delayed investigation.

Now amazon is saying that they can't track the shipment on UPS site and the reason is the shipment is more than 4 months old.

I have provided email response from UPS which says amazon is owner and they provide detail to amazon only. However seller support is not contacting the UPS and asking me to provide the details. I provided all available details but they don't see tracking so not considering details.

Please help.

Thank You

Fulfil Orders
Tags:Fulfilment, Ship to FC, UPS
10
24 views
2 replies
Reply
2 replies
2 replies
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user profile
Ricardo_Amazon
In reply to: Seller_3fcW0jeyuVX9h’s post

Hello @Seller_3fcW0jeyuVX9h,

Ricardo from Amazon here. Thanks for reaching out.

I would like to inform you I have reached out to our Escalations team so they can research the issue with the missing units from shipment FBA181TJTZT0.

Once I receive a response I will be letting you know.

00
user profile
Ricardo_Amazon
In reply to: Seller_3fcW0jeyuVX9h’s post

Hey @Seller_3fcW0jeyuVX9h,

Ricardo once again.

Our Escalations team has opened Case ID: 16737970231 where they will continue to work with you and respective stakeholders until the issue is resolved.

Thanks for bringing this to our attention.

00
Follow this discussion to be notified of new activity
user profile
Ricardo_Amazon
In reply to: Seller_3fcW0jeyuVX9h’s post

Hello @Seller_3fcW0jeyuVX9h,

Ricardo from Amazon here. Thanks for reaching out.

I would like to inform you I have reached out to our Escalations team so they can research the issue with the missing units from shipment FBA181TJTZT0.

Once I receive a response I will be letting you know.

00
user profile
Ricardo_Amazon
In reply to: Seller_3fcW0jeyuVX9h’s post

Hello @Seller_3fcW0jeyuVX9h,

Ricardo from Amazon here. Thanks for reaching out.

I would like to inform you I have reached out to our Escalations team so they can research the issue with the missing units from shipment FBA181TJTZT0.

Once I receive a response I will be letting you know.

00
Reply
user profile
Ricardo_Amazon
In reply to: Seller_3fcW0jeyuVX9h’s post

Hey @Seller_3fcW0jeyuVX9h,

Ricardo once again.

Our Escalations team has opened Case ID: 16737970231 where they will continue to work with you and respective stakeholders until the issue is resolved.

Thanks for bringing this to our attention.

00
user profile
Ricardo_Amazon
In reply to: Seller_3fcW0jeyuVX9h’s post

Hey @Seller_3fcW0jeyuVX9h,

Ricardo once again.

Our Escalations team has opened Case ID: 16737970231 where they will continue to work with you and respective stakeholders until the issue is resolved.

Thanks for bringing this to our attention.

00
Reply
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