I can't reactivate my seller account
Hello, I am trying to reactivate my seller account after not using it for a long period of time.
On the home page of my account I see this message "Your account has been deactivated. Please click "Reactivate Your Account" below to resume selling"
That takes me to the Account health screen with a button that says "Reactivate my Account"
This leads me to a page that says
Reactivate your account
You must successfully address all issues below to qualify for account reactivation.
Violations: 0
November 19, 2024 - May 18, 2025
Target: 0 Issues
There are no issues and no buttons or forms to interact with on this page?
How do I reactivate my account?
I can't reactivate my seller account
Hello, I am trying to reactivate my seller account after not using it for a long period of time.
On the home page of my account I see this message "Your account has been deactivated. Please click "Reactivate Your Account" below to resume selling"
That takes me to the Account health screen with a button that says "Reactivate my Account"
This leads me to a page that says
Reactivate your account
You must successfully address all issues below to qualify for account reactivation.
Violations: 0
November 19, 2024 - May 18, 2025
Target: 0 Issues
There are no issues and no buttons or forms to interact with on this page?
How do I reactivate my account?
3 replies
Seller_kIukTwdhvntAp
"Hello, I am trying to reactivate my seller account after not using it for a long period of time."
How long is a 'long period'? Suspensions for inactivity can come after a few weeks as well as after a couple years!
In some cases it can be as simple as a new credit card, so true this as a first attempt --
This is my standard credit card template so use what applies!
Amazon is weird on so many levels and this seems to work at least sometimes!
First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true! They WILL charge a Debit Card for initial fees but they will NOT take it on continuing basis most of the time despite their claims!
Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side.
There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.
Levi_Dylan_Amazon
Hello @Seller_oVD99LLtDIV02,
Thank you for reaching out on the seller forums.
There are no issues and no buttons or forms to interact with on this page?
How do I reactivate my account?
From what you have shared, I see that your account has been deactivated for quite some time and you are stuck in a loop with no way to appeal. I understand that this is no doubt frustrating for you, so I would like to work with our teams to help find a solution.
I have gone ahead and passed your information over to our teams for a review to be conducted. I suggest you monitor your notifications in the coming days, in case you receive further information from that team. I will keep an eye on the review as well, and let you know once I see any updates.
If you have any additional questions, please continue to utilize this thread. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
Levi_Dylan_Amazon
Hey there @Seller_oVD99LLtDIV02,
I hope you are doing well.
I have heard back from the review team, so I am reaching out as promised. They confirmed that your account has been successfully reinstated and all restrictions have been lifted.
This is so great to hear! Please let me know if this is what you are seeing also. If you have any other questions or concerns, please don't hesitate to let me know.
Happy selling!
LeviDylan
