Restricted Products Policy Violation problem
Friends, I received a Restricted Products Policy Violation in my seller account, "In the Account Health Rating Effect section", it gives a "pending" warning, the product was removed from the list by amazon, I deleted the product, do I need to take any action in terms of account health? I will not re-list the product, do you think it would be useful to leave it without taking action, or write an objection and write an article that we did not know that this product contradicts your violation policy, we will not list this product again?
Restricted Products Policy Violation problem
Friends, I received a Restricted Products Policy Violation in my seller account, "In the Account Health Rating Effect section", it gives a "pending" warning, the product was removed from the list by amazon, I deleted the product, do I need to take any action in terms of account health? I will not re-list the product, do you think it would be useful to leave it without taking action, or write an objection and write an article that we did not know that this product contradicts your violation policy, we will not list this product again?
10 replies
Seller_4zBzdtgCyS9EI
Oh, how will you avoid violating this or the next policy if you don't even know what the policies are?
I am quite surprised your account wasn't suspended over this, but seeing that it says 'pending" I guess they are working on it.
Seller_MJFm5Bd205WcB
NEVER DELETE YOUR LISTING.. Close it but do not delete it ....
I basically did the same for a product they misclassified as restricted and have been UNABLE TO appeal it because i deleted the listing.
Please read my thread:
https://sellercentral.amazon.com/seller-forums/discussions/t/fca051cb-dff5-4671-b9e5-a520a6c3f30c?postId=fca051cb-dff5-4671-b9e5-a520a6c3f30c
Stevie_Amazon
Hi there @Seller_XkvZlLYGUVdxS,
I hope this finds you well!
I understand you have received an restricted product policy violation and have questions regarding your next steps. I would like to provide insight into the applicable policy here.
Under the Account Health Rating program policy, restricted products are one of the many policies involved in the calculation of this metric. As all buyers come to Amazon with a level of trust in that they can receive unrestricted and safe items, there is a level of importance placed on different items. Such policies do not only apply to the items themselves but the claims or information contained in that listing information as well.
If you are agreeing that the item is restricted, please do not forget to go through the appeal button to the right of the violation and acknowledge this. Even if given this specific path, there could be other reasons it might not be accepted as the means by which you will need to address the violation.
While it is acceptable to delete and acknowledge the violation, it is important to understand why the violation occurred in order to prevent repeated issues moving forward as @Seller_4zBzdtgCyS9EI has mentioned.
If you could provide further information on the specific violation you have received, the Forums community and I can better support you here.
I look forward to your reply,
Stevie