Extending DD7 Policy Exclusion
Dear Sellers,
UPDATE: THE FOLLOWING COMMUNICATION IS ONLY FOR SELLERS WHO RECIEVED THE EMAIL WITH AN EXTENSION PROPOSITION BUT HAVE NOT RECEIVED A RESPONSE TO THEIR REQUEST.
If you need to extend the DD7 policy exclusion until September 2025 for your Amazon seller account, please follow these steps:
1. Send an email request from your Amazon email address to eu-uk-reserve-policy-extension@amazon.co.uk
2. In the email, make sure to include your Merchant token. Your Merchant token is a unique identifier for your seller account, and it's essential to include it in the email for proper identification and processing of your request.
3. Once you've sent the email with your Merchant token, Amazon will review your request and provide further instructions or assistance as needed.
If you have any further questions or need assistance, please feel free to comment this post.
Thank you,
Julia.
109 replies
Seller_k2X0L9mVRT0pW
I have just tried to send to this email address (copy & paste) - it just bounces back as undeliverable ????
Seller_76AUwmqvSyRIM
The email address does work. Did you copy and paste the address and maybe included the fullstop?
Seller_0msMReDTskp1Y
I've just seen this. Is there really an extension for over a year available? Also, mine started two weeks ago - am I too late to apply?
Seller_IQo80d99W2DzP
@Julia_Amzn - @Julia_Amzn - you may add a new Case to reply if required.
There seems to be a few issues. SS do not understand them either, so anyone can clarify...
We were told our Account had moved DD+7 to September, but seems to have kicked in on 3 July. SS said to email: disbursement-appeals@amazon.com (I also note the eu-uk-reserve-policy-extension@amazon.co.uk email, so will message there as well).
The other part is that Sellers that get a daily disbursement if required, seem to have been moved to every 2 weeks? - is that correct? - I understood the DD+7 part, but then you still cannot get the money, so it could be more like DD+25 (SS said previously, example, sell on 10 July, delivery 11 July, get paid 16 July, even then plus the banking days, which I accepted as just about ok, BUT, it would seem it is sell on 10 July, delivery 11 July, get paid 29 July as next payment date + 3 to 5 working days = 1 to 5 August).
I am unsure why our Account Reserve is so high, many many thousands, I am guessing that is DD+7 would that be correct, all the items sold go in reserve? - or is that something else I have to resolve?
Even ignoring that, so, it shows Transfer of £x scheduled to initiate on 15/07/2024* *Transfers can take 3-5 working days to complete and the actual transfer amount is subject to change.
It looks like rather than being able to obtain any balance, once per day, as before, Amazon have set a payment date, so ours shows 15 July. (Next after 29 July?). Therefore, making it a very very long time to obtain any money. I can imagine Amazon are gaining so much money in interest, this really is not right. If moving to DD+7, it should be a payment daily after that date as previously.
Also, it takes a few hours to transfer money, not 3 to 5 working days, which could be another week on top of that again. So, it could be around 1 month after an item is sold before you get paid?
What about Amazon Account Business Buyers that get a 30 day account, so is then up to 2 months before we get paid?
Seller_nPJ18nh2H2Wld
Hi @Julia_Amzn
This may not be relevant to my account but this is the first I have heard of this new DD+7 rule. I have not received any notifications explaining this.
Could you kindly look into this for me?
Seller_wMT9bRVmyUaZG
@Julia_Amzn
Roughly how long should we be expecting to hear back from the email? I've read many sellers sending in multiple emails and not hearing anything back. How long should we wait before we assume it's been missed and resend please?
Seller_RAXEWLxQ2dbmN
This might seem like a silly question, but are we expected to simply send an email with our merchant token and nothng else in the email ?
Is any other wording needed ?
Should the merchant token be in the subject line or the body of the email or both?
Seller_lnlcgHEoSZHfg
I've never gotten any email regarding DD7, should I ignore this?
Seller_s32wPsLAL7ift
Hi @Julia_Amzn It seems my account may have had DD7 added without any notification of date or option to extend, presumably I can send an email for an extension?
Extending DD7 Policy Exclusion
Dear Sellers,
UPDATE: THE FOLLOWING COMMUNICATION IS ONLY FOR SELLERS WHO RECIEVED THE EMAIL WITH AN EXTENSION PROPOSITION BUT HAVE NOT RECEIVED A RESPONSE TO THEIR REQUEST.
If you need to extend the DD7 policy exclusion until September 2025 for your Amazon seller account, please follow these steps:
1. Send an email request from your Amazon email address to eu-uk-reserve-policy-extension@amazon.co.uk
2. In the email, make sure to include your Merchant token. Your Merchant token is a unique identifier for your seller account, and it's essential to include it in the email for proper identification and processing of your request.
3. Once you've sent the email with your Merchant token, Amazon will review your request and provide further instructions or assistance as needed.
If you have any further questions or need assistance, please feel free to comment this post.
Thank you,
Julia.
Extending DD7 Policy Exclusion
Dear Sellers,
UPDATE: THE FOLLOWING COMMUNICATION IS ONLY FOR SELLERS WHO RECIEVED THE EMAIL WITH AN EXTENSION PROPOSITION BUT HAVE NOT RECEIVED A RESPONSE TO THEIR REQUEST.
If you need to extend the DD7 policy exclusion until September 2025 for your Amazon seller account, please follow these steps:
1. Send an email request from your Amazon email address to eu-uk-reserve-policy-extension@amazon.co.uk
2. In the email, make sure to include your Merchant token. Your Merchant token is a unique identifier for your seller account, and it's essential to include it in the email for proper identification and processing of your request.
3. Once you've sent the email with your Merchant token, Amazon will review your request and provide further instructions or assistance as needed.
If you have any further questions or need assistance, please feel free to comment this post.
Thank you,
Julia.
109 replies
109 replies
Seller_k2X0L9mVRT0pW
I have just tried to send to this email address (copy & paste) - it just bounces back as undeliverable ????
Seller_76AUwmqvSyRIM
The email address does work. Did you copy and paste the address and maybe included the fullstop?
Seller_0msMReDTskp1Y
I've just seen this. Is there really an extension for over a year available? Also, mine started two weeks ago - am I too late to apply?
Seller_IQo80d99W2DzP
@Julia_Amzn - @Julia_Amzn - you may add a new Case to reply if required.
There seems to be a few issues. SS do not understand them either, so anyone can clarify...
We were told our Account had moved DD+7 to September, but seems to have kicked in on 3 July. SS said to email: disbursement-appeals@amazon.com (I also note the eu-uk-reserve-policy-extension@amazon.co.uk email, so will message there as well).
The other part is that Sellers that get a daily disbursement if required, seem to have been moved to every 2 weeks? - is that correct? - I understood the DD+7 part, but then you still cannot get the money, so it could be more like DD+25 (SS said previously, example, sell on 10 July, delivery 11 July, get paid 16 July, even then plus the banking days, which I accepted as just about ok, BUT, it would seem it is sell on 10 July, delivery 11 July, get paid 29 July as next payment date + 3 to 5 working days = 1 to 5 August).
I am unsure why our Account Reserve is so high, many many thousands, I am guessing that is DD+7 would that be correct, all the items sold go in reserve? - or is that something else I have to resolve?
Even ignoring that, so, it shows Transfer of £x scheduled to initiate on 15/07/2024* *Transfers can take 3-5 working days to complete and the actual transfer amount is subject to change.
It looks like rather than being able to obtain any balance, once per day, as before, Amazon have set a payment date, so ours shows 15 July. (Next after 29 July?). Therefore, making it a very very long time to obtain any money. I can imagine Amazon are gaining so much money in interest, this really is not right. If moving to DD+7, it should be a payment daily after that date as previously.
Also, it takes a few hours to transfer money, not 3 to 5 working days, which could be another week on top of that again. So, it could be around 1 month after an item is sold before you get paid?
What about Amazon Account Business Buyers that get a 30 day account, so is then up to 2 months before we get paid?
Seller_nPJ18nh2H2Wld
Hi @Julia_Amzn
This may not be relevant to my account but this is the first I have heard of this new DD+7 rule. I have not received any notifications explaining this.
Could you kindly look into this for me?
Seller_wMT9bRVmyUaZG
@Julia_Amzn
Roughly how long should we be expecting to hear back from the email? I've read many sellers sending in multiple emails and not hearing anything back. How long should we wait before we assume it's been missed and resend please?
Seller_RAXEWLxQ2dbmN
This might seem like a silly question, but are we expected to simply send an email with our merchant token and nothng else in the email ?
Is any other wording needed ?
Should the merchant token be in the subject line or the body of the email or both?
Seller_lnlcgHEoSZHfg
I've never gotten any email regarding DD7, should I ignore this?
Seller_s32wPsLAL7ift
Hi @Julia_Amzn It seems my account may have had DD7 added without any notification of date or option to extend, presumably I can send an email for an extension?
Seller_k2X0L9mVRT0pW
I have just tried to send to this email address (copy & paste) - it just bounces back as undeliverable ????
Seller_k2X0L9mVRT0pW
I have just tried to send to this email address (copy & paste) - it just bounces back as undeliverable ????
Seller_76AUwmqvSyRIM
The email address does work. Did you copy and paste the address and maybe included the fullstop?
Seller_76AUwmqvSyRIM
The email address does work. Did you copy and paste the address and maybe included the fullstop?
Seller_0msMReDTskp1Y
I've just seen this. Is there really an extension for over a year available? Also, mine started two weeks ago - am I too late to apply?
Seller_0msMReDTskp1Y
I've just seen this. Is there really an extension for over a year available? Also, mine started two weeks ago - am I too late to apply?
Seller_IQo80d99W2DzP
@Julia_Amzn - @Julia_Amzn - you may add a new Case to reply if required.
There seems to be a few issues. SS do not understand them either, so anyone can clarify...
We were told our Account had moved DD+7 to September, but seems to have kicked in on 3 July. SS said to email: disbursement-appeals@amazon.com (I also note the eu-uk-reserve-policy-extension@amazon.co.uk email, so will message there as well).
The other part is that Sellers that get a daily disbursement if required, seem to have been moved to every 2 weeks? - is that correct? - I understood the DD+7 part, but then you still cannot get the money, so it could be more like DD+25 (SS said previously, example, sell on 10 July, delivery 11 July, get paid 16 July, even then plus the banking days, which I accepted as just about ok, BUT, it would seem it is sell on 10 July, delivery 11 July, get paid 29 July as next payment date + 3 to 5 working days = 1 to 5 August).
I am unsure why our Account Reserve is so high, many many thousands, I am guessing that is DD+7 would that be correct, all the items sold go in reserve? - or is that something else I have to resolve?
Even ignoring that, so, it shows Transfer of £x scheduled to initiate on 15/07/2024* *Transfers can take 3-5 working days to complete and the actual transfer amount is subject to change.
It looks like rather than being able to obtain any balance, once per day, as before, Amazon have set a payment date, so ours shows 15 July. (Next after 29 July?). Therefore, making it a very very long time to obtain any money. I can imagine Amazon are gaining so much money in interest, this really is not right. If moving to DD+7, it should be a payment daily after that date as previously.
Also, it takes a few hours to transfer money, not 3 to 5 working days, which could be another week on top of that again. So, it could be around 1 month after an item is sold before you get paid?
What about Amazon Account Business Buyers that get a 30 day account, so is then up to 2 months before we get paid?
Seller_IQo80d99W2DzP
@Julia_Amzn - @Julia_Amzn - you may add a new Case to reply if required.
There seems to be a few issues. SS do not understand them either, so anyone can clarify...
We were told our Account had moved DD+7 to September, but seems to have kicked in on 3 July. SS said to email: disbursement-appeals@amazon.com (I also note the eu-uk-reserve-policy-extension@amazon.co.uk email, so will message there as well).
The other part is that Sellers that get a daily disbursement if required, seem to have been moved to every 2 weeks? - is that correct? - I understood the DD+7 part, but then you still cannot get the money, so it could be more like DD+25 (SS said previously, example, sell on 10 July, delivery 11 July, get paid 16 July, even then plus the banking days, which I accepted as just about ok, BUT, it would seem it is sell on 10 July, delivery 11 July, get paid 29 July as next payment date + 3 to 5 working days = 1 to 5 August).
I am unsure why our Account Reserve is so high, many many thousands, I am guessing that is DD+7 would that be correct, all the items sold go in reserve? - or is that something else I have to resolve?
Even ignoring that, so, it shows Transfer of £x scheduled to initiate on 15/07/2024* *Transfers can take 3-5 working days to complete and the actual transfer amount is subject to change.
It looks like rather than being able to obtain any balance, once per day, as before, Amazon have set a payment date, so ours shows 15 July. (Next after 29 July?). Therefore, making it a very very long time to obtain any money. I can imagine Amazon are gaining so much money in interest, this really is not right. If moving to DD+7, it should be a payment daily after that date as previously.
Also, it takes a few hours to transfer money, not 3 to 5 working days, which could be another week on top of that again. So, it could be around 1 month after an item is sold before you get paid?
What about Amazon Account Business Buyers that get a 30 day account, so is then up to 2 months before we get paid?
Seller_nPJ18nh2H2Wld
Hi @Julia_Amzn
This may not be relevant to my account but this is the first I have heard of this new DD+7 rule. I have not received any notifications explaining this.
Could you kindly look into this for me?
Seller_nPJ18nh2H2Wld
Hi @Julia_Amzn
This may not be relevant to my account but this is the first I have heard of this new DD+7 rule. I have not received any notifications explaining this.
Could you kindly look into this for me?
Seller_wMT9bRVmyUaZG
@Julia_Amzn
Roughly how long should we be expecting to hear back from the email? I've read many sellers sending in multiple emails and not hearing anything back. How long should we wait before we assume it's been missed and resend please?
Seller_wMT9bRVmyUaZG
@Julia_Amzn
Roughly how long should we be expecting to hear back from the email? I've read many sellers sending in multiple emails and not hearing anything back. How long should we wait before we assume it's been missed and resend please?
Seller_RAXEWLxQ2dbmN
This might seem like a silly question, but are we expected to simply send an email with our merchant token and nothng else in the email ?
Is any other wording needed ?
Should the merchant token be in the subject line or the body of the email or both?
Seller_RAXEWLxQ2dbmN
This might seem like a silly question, but are we expected to simply send an email with our merchant token and nothng else in the email ?
Is any other wording needed ?
Should the merchant token be in the subject line or the body of the email or both?
Seller_lnlcgHEoSZHfg
I've never gotten any email regarding DD7, should I ignore this?
Seller_lnlcgHEoSZHfg
I've never gotten any email regarding DD7, should I ignore this?
Seller_s32wPsLAL7ift
Hi @Julia_Amzn It seems my account may have had DD7 added without any notification of date or option to extend, presumably I can send an email for an extension?
Seller_s32wPsLAL7ift
Hi @Julia_Amzn It seems my account may have had DD7 added without any notification of date or option to extend, presumably I can send an email for an extension?
