Consumer Abuse: received a threathening message from buyer
We received the following message from a Buyer, claiming the product received was delivered in unhealthy conditions and threatening to ruin our reputation in and off Amazon if we did not issue a full refund for the order. The product is not a consumable.
How can we best report this to Amazon so they can take measures and investigate since this seems like a scam?
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Subject: Immediate Full Refund Due to Delivery of Used, Unhygienic, and Health-Hazardous Product – Legal Action Will Follow if Not Resolved
Dear Sir/Madam,
The product delivered under my recent Amazon order is absolutely unacceptable and poses a direct health risk. Although I ordered a brand-new and original item, I received a product that was clearly used, visibly dirty, stained, and emitting a strong, foul odor.
As soon as the package was opened, the intolerable smell caused physical discomfort to members of my household, including young children. Out of serious concern for our health, we immediately and unconditionally disposed of the product without allowing it into our home. It would have been unsafe and irresponsible to do otherwise.
Let me be absolutely clear: due to the unsanitary and potentially hazardous condition of the item, it was neither feasible nor safe to photograph or return it. This does not invalidate the seriousness of the issue. Health and safety come before procedural formality.
Accordingly, I am demanding the following without any further discussion or delay:
An immediate and unconditional full refund of the total order value,
No further request for the return of the product or submission of evidence.
If this request is not fully addressed within 48 hours, I will proceed without further notice to take the following actions:
File a formal and detailed complaint with Amazon regarding your store,
Leave a public, detailed, and documented negative review on your seller profile,
Share this experience with documentation across relevant consumer and social media platforms,
Initiate formal legal proceedings by filing a complaint with national consumer protection authorities,
If necessary, escalate to the appropriate judicial authorities due to the potential health risks involved.
This is the final and only opportunity for you to resolve this matter amicably. After this, you will bear full legal, financial, and reputational responsibility for the consequences.
I expect confirmation of the refund being processed within 48 hours of this notice.
Sincerely
Consumer Abuse: received a threathening message from buyer
We received the following message from a Buyer, claiming the product received was delivered in unhealthy conditions and threatening to ruin our reputation in and off Amazon if we did not issue a full refund for the order. The product is not a consumable.
How can we best report this to Amazon so they can take measures and investigate since this seems like a scam?
--------------
Subject: Immediate Full Refund Due to Delivery of Used, Unhygienic, and Health-Hazardous Product – Legal Action Will Follow if Not Resolved
Dear Sir/Madam,
The product delivered under my recent Amazon order is absolutely unacceptable and poses a direct health risk. Although I ordered a brand-new and original item, I received a product that was clearly used, visibly dirty, stained, and emitting a strong, foul odor.
As soon as the package was opened, the intolerable smell caused physical discomfort to members of my household, including young children. Out of serious concern for our health, we immediately and unconditionally disposed of the product without allowing it into our home. It would have been unsafe and irresponsible to do otherwise.
Let me be absolutely clear: due to the unsanitary and potentially hazardous condition of the item, it was neither feasible nor safe to photograph or return it. This does not invalidate the seriousness of the issue. Health and safety come before procedural formality.
Accordingly, I am demanding the following without any further discussion or delay:
An immediate and unconditional full refund of the total order value,
No further request for the return of the product or submission of evidence.
If this request is not fully addressed within 48 hours, I will proceed without further notice to take the following actions:
File a formal and detailed complaint with Amazon regarding your store,
Leave a public, detailed, and documented negative review on your seller profile,
Share this experience with documentation across relevant consumer and social media platforms,
Initiate formal legal proceedings by filing a complaint with national consumer protection authorities,
If necessary, escalate to the appropriate judicial authorities due to the potential health risks involved.
This is the final and only opportunity for you to resolve this matter amicably. After this, you will bear full legal, financial, and reputational responsibility for the consequences.
I expect confirmation of the refund being processed within 48 hours of this notice.
Sincerely
13 replies
Seller_OvL8C4BJWiuS9
This is a scam that has been around for a while, making its way back into the fold.
Seller_XSqPquQH4FvW1
Report it to Amazon, with your information on the product. Stand your ground.
.
Seller_4PJDSh50hU0Mi
Just curious, how much was the item in question for this crazy email?
Seller_xlf3vF516IRli
you MUST REPLY ONCE but do so professionally. state that any return requests must be processed through official channels and that you cannot accommodate their request via messages. nothing else. its a scam. but they could still file an a-z and youll lose that if you dont reply. so reply once and any future responses from them can be marked as no response needed.
ive had similar scam messages over the years. my favorite was that their postman beat them up and called them names and they demand MORAL compensation in addition to a full refund. i sell stickers. lol. nobody is being anyone up over an envelope with stickers. always reply once and then never again.
Seller_68ppyYFFrbQup
This is a scam! We have shipped our products in secure and safe packaging. Also, the product in question does not emit any harmful odor or pose health risk. Please refund order and prohibit this buyer from ordering from our side. If you check our reviews, our customer are very satisfied and we have several returning customers.
Seller_RVjKOZi0RJM0S
At the bottom of every message thread, there is a "report message" tab. Use it and move on
Seller_OeEP8kzuC6hbM
Ignore this kind of trash message, then report to amazon.
Seller_sCNERnXqy0ubH
No response needed is what i would do and move on enaging with them will not benifit you in any way
