Urgent Help Needed – Brand Hijacking & ASIN Tampering (Case ID: 17592179411 )
Dear Amazon Forum Moderators,
I need urgent assistance in escalating a serious brand hijacking and ASIN tampering issue affecting my registered brand, Despite opening a case with Amazon Brand Registry Support (Case ID: 17592179411 ), the problem persists, and I’m seeking forum moderator support to expedite resolution.
Issue Summary:
- Unauthorized Brand Name Change: Our legitimate brand (registered in Amazon Brand Registry) was forcibly altered to "FEMAZE" by a hijacker.
- ASIN Disruptions: This illegal change has detached child ASINs from parent listings, crippling our catalog structure.
- Policy Violations: This violates Amazon’s Brand Name Policy, Brand Registry protections, and anti-hijacking rules.
Actions Taken So Far:
1. Submitted a Policy Violation Report (Case ID: 17592179411 ).
2. Requested reinstatement of registered Brand name and removal of "FEMAZE"—yet no fix.
Request to Moderators:
- Please help escalate this hijacking case to Amazon’s internal teams.
- Advise on next steps if Support remains unresponsive.
Time is critical —every day this persists it harms our sales and brand integrity. I’d deeply appreciate any guidance or intervention to resolve this swiftly.
Thank you,
*P.S. If any other sellers faced similar hijacking under "FEMAZE," please DM—I’d like to collaborate on evidence.*
@Dougal_Amazon@Sandy_Amazon
Urgent Help Needed – Brand Hijacking & ASIN Tampering (Case ID: 17592179411 )
Dear Amazon Forum Moderators,
I need urgent assistance in escalating a serious brand hijacking and ASIN tampering issue affecting my registered brand, Despite opening a case with Amazon Brand Registry Support (Case ID: 17592179411 ), the problem persists, and I’m seeking forum moderator support to expedite resolution.
Issue Summary:
- Unauthorized Brand Name Change: Our legitimate brand (registered in Amazon Brand Registry) was forcibly altered to "FEMAZE" by a hijacker.
- ASIN Disruptions: This illegal change has detached child ASINs from parent listings, crippling our catalog structure.
- Policy Violations: This violates Amazon’s Brand Name Policy, Brand Registry protections, and anti-hijacking rules.
Actions Taken So Far:
1. Submitted a Policy Violation Report (Case ID: 17592179411 ).
2. Requested reinstatement of registered Brand name and removal of "FEMAZE"—yet no fix.
Request to Moderators:
- Please help escalate this hijacking case to Amazon’s internal teams.
- Advise on next steps if Support remains unresponsive.
Time is critical —every day this persists it harms our sales and brand integrity. I’d deeply appreciate any guidance or intervention to resolve this swiftly.
Thank you,
*P.S. If any other sellers faced similar hijacking under "FEMAZE," please DM—I’d like to collaborate on evidence.*
@Dougal_Amazon@Sandy_Amazon
22 replies
Sandy_Amazon
Hi @Seller_dFgMFcXGskDBA
Sandy from the community manager team here. Thank you for mentioning me.
For brand name change violations we are asking sellers to follow the instructions provided here. 🚨 PROCESS UPDATE - Report Incorrect Brand Name Changes.
Please make sure you select the correct selections to report:
- Submit a report through the "Report Abuse" feature
- Select "Product detail page was changed to represent a different product"
- We suggest sellers to provide relevant details such as when the ASIN was created, by whom, and what the brand name was originally.
Please include the ASIN details and mention if you are the ASIN creator (if you are for the ASINs) and include the brand name which it should reflect.
Once you have submitted through this path, please provide the complaint ID so I can look into it and loop in internal teams based on the outcome.
Thank you.
Sandy
Seller_dFgMFcXGskDBA
Hi @Sandy_Amazon
The complaint ID : 17617002351
Was mentioned by another Seller.
Hi Sandy - I have this same issue and have about impacted asins 400 how would I get those to you. Seems like Amazon could look at all my search suppressed listings and pull this info. Looking for any help.
Complaint ID: 17617002351
Thank you
The complaint ID that i have mentioned are the following
Complaint ID : 17613289011
Complaint ID : 17631952091
Complaint ID : 17632460651
Complaint ID : 17632601931
Complaint ID : 17632511221
Complaint ID : 17631856921
Complaint ID : 17632565941
Complaint ID : 17605788191
I have also removed the duplicates as well
is there any update on the forwarded ASINs.
Seller_J488dqFcUuLmP
Just saw your post accidentally. Wish you get your ASIN and Brand back to normal soon
