Customer Experience Insight
How things work.
As well as selling on Amazon, I also do some caring for a semi-invalid male who is too young for attendance allowance. After him buying clingfilm in bulk to help with batch cooking, he got me to order a clingfilm/tinfoil dispenser on Prime for him. When it arrived it was incompatible with the clingfilm rolls (adapter too large) so I put in for a return.
Amazon told me I could keep the item, wouldn't supply the QR code to create a returns label, and ensured that I received the panicked/obsequious communication from the seller in a format where I can't reply to them.
I've had my refund; I'd seriously life to return the item but the mechanisms for doing this are seriously obstructive and to the detriment of the seller.
Customer Experience Insight
How things work.
As well as selling on Amazon, I also do some caring for a semi-invalid male who is too young for attendance allowance. After him buying clingfilm in bulk to help with batch cooking, he got me to order a clingfilm/tinfoil dispenser on Prime for him. When it arrived it was incompatible with the clingfilm rolls (adapter too large) so I put in for a return.
Amazon told me I could keep the item, wouldn't supply the QR code to create a returns label, and ensured that I received the panicked/obsequious communication from the seller in a format where I can't reply to them.
I've had my refund; I'd seriously life to return the item but the mechanisms for doing this are seriously obstructive and to the detriment of the seller.
1 reply
Seller_ZJhFeE3tNKzfh
In all likelihood the costs associated with returning the item outweigh the value of the actual product - so its not worth getting it returned.
Given it was ordered on Prime - it would need to go back to an amazon address so if they won't give you an address you can't return it.
Given you've had a refund and the seller (and or amazon don't want it back) give it to charity.
