Losing access to Amazon selling account due to the closure of Amazon prime business account. Both accounts shared the same credentials.
Help Please!
I’m reaching out about an issue with my friend’s Amazon Selling account that I’m hoping you can help us sort out.
Here’s the situation: The Selling account shares credentials with their Amazon Business Prime account, which was recently closed permanently. While the Selling account is still active (we can see sales coming through), we can’t access it. Whenever we try to log in, it says the account has been closed.
My friend can't access the forum using his selling account to post this issue, so I had to post this here.
Has anyone else gone through this issue and how did you manage to solve this issue?
Losing access to Amazon selling account due to the closure of Amazon prime business account. Both accounts shared the same credentials.
Help Please!
I’m reaching out about an issue with my friend’s Amazon Selling account that I’m hoping you can help us sort out.
Here’s the situation: The Selling account shares credentials with their Amazon Business Prime account, which was recently closed permanently. While the Selling account is still active (we can see sales coming through), we can’t access it. Whenever we try to log in, it says the account has been closed.
My friend can't access the forum using his selling account to post this issue, so I had to post this here.
Has anyone else gone through this issue and how did you manage to solve this issue?
3 replies
Seller_He315rLbnwf25
I hope someone can help. This happened to me about a month ago when I followed the advice on CS on how to change from business prime to Amazon Prime "UKHaberdashery". Within half an hour all access was disabled saying the email was not recognised. Luckily I was able to delete all my listings from a 3rd party app as items were being sold but I was unable to log in to produce invoices, reply to messages etc. I am still being charged today but without access to my original account, I have had to restart another selling account "UK Haberdashery" on Amazon and start from the beginning. Speaking to customer service you just get told to log in as that is the only way for them to help you (due to security). so catch 22. I have tried several different old email addresses with no luck to try and log in. They all say you need to log in which I explain I cannot do.
I get the feeling after a month of deliberation I originally set it up with an email address now forgotten but had messages from that account sent to my normal email account (which you can do in setting) . To me everything was fine, l logged in using that email, got messages on that email etc but when the account was reset only the original email I think is useable to log in. I could be wrong but it is my best guess.
There seems no way to escalate the situation and I am left paying for an account I cannot access and cannot close down or gain access to. Down the line, it seems the only way for me to stop paying is to contact the bank and dispute the charges.
The easiest way would be for support to send out an email to the primary email address associated with the business account so sellers could hopefully find the new message somewhere... but if that email account was now unused you would be stuck.
I feel for your friend. This was customer service's fault and so far they have done next to zero to sort out. and without being able to escalate the problem we are now at what seems a dead end. Seems CS has let us down again.
Any help is resolving this horrible situation would be appreciated.
